Struggling with Microsoft Dynamics 365 Customer Service? Learn which two apps allow agents to create personal dashboards for efficient case management. Get expert recommendations for your MB-230 exam preparation!
Table of Contents
Question
A company uses Dynamics 365 Customer Service to manage cases.
An agent must create a personal dashboard to improve the management of caseloads.
You need to recommend Dynamics 365 Customer Service apps in which the agent can create a dashboard.
Which two Customer Service apps should you recommend? Each correct answer presents a complete solution.
A. Customer Service admin center
B. Customer Service Hub
C. Resource Scheduling
D. Customer Service workspace
Answer
B. Customer Service Hub
D. Customer Service workspace
Explanation
This item tests the candidate’s knowledge of working with Dynamics 365 reports.
Individuals can create personal dashboards from the dashboards section in both the Customer Service Hub and Customer Service workspace apps. The Customer Service admin center app is used by administrators to manage and configure customer service capabilities. You cannot create personal dashboards in the Customer Service admin center app. The Resource Scheduling app is used by administrators to manage and configure scheduling capabilities. You cannot create personal dashboards in the Customer Service admin center app.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.