Learn which role to assign to the service team lead in Microsoft Dynamics 365 Customer Service to ensure effective supervision with least privilege access. Understand the difference between Omnichannel agent, supervisor, and administrator roles.
Table of Contents
Question
A company uses Dynamics 365 Customer Service.
The company service team requires the ability to engage with customers across digital messaging channels.
You set up Omnichannel for Customer Service. You need to assign a role to the service team lead who oversees the customer service agents.
You must assign a role by using the principle of least privilege.
Which role should you assign?
A. Omnichannel agent
B. System administrator
C. Omnichannel supervisor
D. Omnichannel administrator
Answer
C. Omnichannel supervisor
Explanation
This item tests the candidate’s knowledge of implementing security roles for Omnichannel for Customer Service.
The Omnichannel supervisor role allows for performing supervisor tasks. The Omnichannel agent role allows for performing agent tasks. The Omnichannel administrator and system administrator roles allow for performing administrative tasks.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.