Learn the essential prerequisite for configuring an Omnichannel Insights dashboard in Microsoft Dynamics 365 Customer Service. Discover why enabling Power BI visualization embedding is crucial for success.
Table of Contents
Question
A company uses Omnichannel for Customer Service.
You need to configure an Omnichannel Insights dashboard.
Which task should you complete as a required prerequisite?
A. Configure at least one channel provider.
B. Create a dedicated workspace in Power BI.
C. Turn on Allow Power BI visualization embedding.
D. Assign supervisors to the productivity tools administrator security role.
Answer
C. Turn on Allow Power BI visualization embedding.
Explanation
This item tests the candidate’s knowledge of the prerequisites for configuring Omnichannel Insights.
Turning on the Allow Power BI visualization embedding setting allows Power BI dashboards to be shown in Dynamics 365 Customer Service. Configuring at least one channel provider and creating a dedicated workspace in Power BI are not required for configuring Omnichannel Insights. Assigning supervisors to the productivity tools administrator security role is not relevant for configuring Omnichannel Insights.
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