Learn how to configure the right ruleset for skills-based routing in Microsoft Dynamics 365 Customer Service. Discover the correct answer to the MB-230 exam question on work item skills configuration.
Table of Contents
Question
A company uses unified routing in Dynamics 365 Customer Service.
You need to configure the required skills for work items.
Which ruleset should you configure?
A. routing
B. assignment
C. prioritization
D. work classification
Answer
D. work classification
Explanation
This item tests the candidate’s knowledge of configuring skills-based routing.
Required skills for work items are configured in a work classification ruleset. A routing ruleset is used to configure which queue an item is routed to. An assignment ruleset is used to configure which agent an item is assigned to. A prioritization ruleset is used to configure the order in which work items are assigned.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.