Learn the correct steps to share personal views in Microsoft Teams when using Dynamics 365 Customer Service. Ensure your team members can access important views like ‘My Active Cases’ with this easy solution.
Table of Contents
Question
A company uses Dynamics 365 Customer Service and Microsoft Teams.
The company creates a team channel named Service Channel.
You add a personal view as a tab on the team channel. Team members are unable to view the content.
You need to make the view available to team members.
What should you do?
A. Add My Active Cases view.
B. Remove the view and re-add it.
C. Make team members owners on the team.
D. Share the view with the team members.
Answer
D. Share the view with the team members.
Explanation
This item tests the candidate’s knowledge of configuring basic Microsoft Teams integration.
When you integrate Teams and Dynamics 365 apps, you must share personal views with other team members in Microsoft Teams before you add the view to the channel. Removing and re-adding the view, adding the My Active Cases view, or making the team members owners does not make the view visible to the team members.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.