Learn how to create a customer survey in Dynamics 365 Customer Service that ensures customers rank products only after confirming their willingness to recommend your company. Discover the power of branching rules and improve your survey strategies today!
Table of Contents
Question
A company uses Dynamics 365 Customer Service.
You need to create a customer survey that ensures the customer can rank products only after they confirm they would recommend the company to a friend or colleague.
What should you do?
A. Enter a variable.
B. Create a branching rule.
C. Create a multi-paged survey.
D. Include scoring on the survey.
Answer
B. Create a branching rule.
Explanation
This item tests the candidate’s knowledge of creating surveys.
A branching rule enables an agent to create a survey with questions that route customers to specific actions based on their previous selection. Variables enable the automatic insertion of custom information in a survey, like the name of the customer. A multi-page survey enables the agent to split a survey into multiple pages. It doesn’t route the customers to a specific question based on their previous answer in the survey. Survey scoring allows the agent to assign points to individual answers, which will eventually generate a survey-level score for each response.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.