Question
A user called a help desk to report a Wi-Fi issue. In this scenario, what information must be provided for Marvis to troubleshoot the issue? (Choose two.)
A. user home address
B. the MAC address of the client device
C. the time of the incident
D. the access point to which the client was connected
Answer
B. the MAC address of the client device
C. the time of the incident
Explanation
The correct answers are B and C.
B. the MAC address of the client device. This is true because Marvis needs the MAC address of the client device to identify the user and the device type in the Mist AI network. The MAC address is a unique identifier for each network interface card (NIC) that allows Marvis to track the client’s connection history, location, and performance.
C. the time of the incident. This is true because Marvis needs the time of the incident to narrow down the scope of the troubleshooting and analyze the relevant data from the Mist AI network. The time of the incident can help Marvis determine if there were any network issues, configuration changes, or environmental factors that could have affected the user’s Wi-Fi experience.
The other options are incorrect because:
- A. user home address. This is false because Marvis does not need the user home address to troubleshoot the Wi-Fi issue. The user home address is irrelevant for Marvis, as it does not provide any information about the user’s Wi-Fi connection or performance in the Mist AI network.
- D. the access point to which the client was connected. This is false because Marvis does not need the access point to which the client was connected to troubleshoot the Wi-Fi issue. Marvis can automatically discover the access point that served the client based on the MAC address and the time of the incident. The access point is not a required input for Marvis, as it may not be the root cause of the Wi-Fi issue.
Juniper Mist AI, Associate (JNCIA-MistAI) JN0-251 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Juniper Mist AI, Associate (JNCIA-MistAI) JN0-251 exam and earn Juniper Mist AI, Associate (JNCIA-MistAI) JN0-251 certification.
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
