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ISACA CISA: Measuring Application Service Levels

Master the CISA exam by understanding key service level metrics like transaction response time. Learn how to assess application performance and meet SLAs.

Table of Contents

Question

Which of the following is the BEST indicator that an application system’s agreed-upon level of service has been met?

A. Transaction response time
B. Bandwidth usage logs
C. CPU utilization reports
D. Security incident reports

Answer

A. Transaction response time

Explanation

This directly measures if the system performs within expectations set in the service level agreement (SLA).

Isaca Certified Information Systems Auditor CISA certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Isaca Certified Information Systems Auditor CISA exam and earn Isaca Certified Information Systems Auditor CISA certification.