Learn why continuity of service is the top priority for IS auditors when assessing VoIP communication systems. Explore key considerations for maintaining uninterrupted service and mitigating risks.
Table of Contents
Question
Which of the following is the MOST important issue for an IS auditor to consider with regard to Voice-over IP (VoIP) communications?
A. Nonrepudiation
B. Identity management
C. Continuity of service
D. Homogeneity of the network
Answer
C. Continuity of service
Explanation
While all options present valid concerns, ensuring uninterrupted VoIP service is paramount due to its critical role in communication and potential impact on business operations. Disruptions can lead to lost productivity, missed opportunities, and reputational damage.
Other options, while important, are secondary to service continuity:
A. Nonrepudiation can be addressed through other controls like logging and digital signatures.
B. Identity management is crucial but can be managed through authentication and access control mechanisms.
D. Homogeneity of the network is less critical compared to ensuring consistent service availability.
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