Table of Contents
Are Multiple Drafts Wrecking Your Outlook? Find the Ultimate Fix for This Frustrating Bug
You are not alone. Many people who use Microsoft Outlook 365 for their work are reporting some strange problems. Two big issues are causing headaches: the “My Templates” button has vanished, and the app is creating too many drafts of emails.
Why Does Outlook Create So Many Drafts?
Some users have found that when they write a new email, Outlook saves five copies of it in their drafts folder. These extra drafts are all created at the same time and do not go away after the email is sent. This can make your drafts folder very messy.
This is a known problem that Microsoft has been looking into. While they have tried to fix it, some people are still having this issue. It seems to happen more when you switch between different parts of Outlook while writing an email. One thing you can try is to change your settings to save drafts less often.
What Happened to “My Templates”?
Another frustrating problem is the disappearance of the “My Templates” add-in. This tool is very helpful for people in sales who use it to quickly insert text into emails. Many have reported that the button for this feature is suddenly gone from Outlook.
This issue seems to be related to a recent update, specifically Version 2508 (Build 16.0.19127.20314). The add-in is also missing from the admin centers where IT staff would normally manage it.
Microsoft’s Official Response
Microsoft is aware of these problems. They have an official incident report, EX1183224, which is about the “My Templates” add-in missing. The report confirms that some users cannot access the My Templates add-in in Exchange Online.
- Current Status: Microsoft is investigating the problem to find the root cause.
- Impact: The issue affects some users who are trying to use the “My Templates” add-in.
- Next Steps: They are working on a fix to restore the service for everyone.
What You Can Do Now
While Microsoft works on a permanent solution, here are a few things you can try to get “My Templates” back:
- Check for the Add-in: In Outlook on the web, open a new email, click the three-dot menu, and select “Get add-ins.” From there, you can search for “My Templates” and add it back.
- Use the Web Version: Some users have found that templates created in the web version of Outlook will show up on the desktop app.
- Talk to IT: Your company’s IT department can check the Microsoft 365 Admin Center to see if they can re-enable the add-in for you.