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Will Google’s Controversial Decision to Disable Old Nest Thermostats Destroy Consumer Trust?
Google has announced it will end support for the first and second-generation Nest Learning Thermostats, effective October 25, 2025. This decision has sparked significant disappointment among longtime users, many of whom now question whether investing in Google’s hardware ecosystem is truly worthwhile.
What’s Changing?
Affected Models:
- Nest Learning Thermostat (1st gen, 2011)
- Nest Learning Thermostat (2nd gen, 2012)
- Nest Learning Thermostat (2nd gen, Europe version, 2014)
Loss of Smart Features:
- Devices will no longer connect to the Nest or Google Home apps.
- No remote control via smartphone or tablet.
- Google Assistant voice commands and smart features like Home/Away Assist will be disabled.
- Third-party integrations and emergency shut-off features will be removed.
Manual Use Remains:
- Users can still adjust temperature, mode, and schedules directly on the device.
- Pre-set schedules will continue to function, but only locally.
No Further Updates:
- No more software or security updates, which could lead to degraded performance over time.
Frustration and Distrust
The announcement has triggered a strong negative response from users, many of whom feel betrayed after years of loyalty:
Loss of Trust
- Many users express frustration that their devices, which were marketed as “smart,” will lose core smart features, making them little more than basic thermostats.
- Some users now feel hesitant or unwilling to purchase Google hardware in the future, citing concerns about planned obsolescence and a lack of long-term support.
Community Reactions
Users on Reddit and other forums have called the move “ridiculous” and “vile,” highlighting that traditional thermostats often last decades, while these smart devices are being rendered obsolete after just over a decade. Several users are considering switching to alternative platforms like Home Assistant or other brands that offer more local control and longer support.
Upgrade Offers and Regional Differences
Upgrade Discounts
- US: $130 off the Nest Learning Thermostat (4th gen).
- Canada: $160 off the 4th gen model.
- Europe: 50% off the Tado Smart Thermostat X, as Google will no longer offer new Nest thermostats in Europe.
Regional Impact
- Google will not launch new Nest thermostats in Europe, citing the complexity of diverse heating systems.
- European users are left with limited options, as current Nest models will only be available while supplies last.
Google will end support for 1st and 2nd gen Nest Learning Thermostats on October 25, 2025. All smart features and app integrations will be disabled, leaving only manual operation. Upgrade discounts are offered, but many users feel forced into unnecessary upgrades and are losing trust in Google’s hardware commitments. European users face additional challenges, as Google will no longer sell new Nest thermostats in the region.