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Why Won’t My Fitbit Labs Prompt Disappear? Android Users Battle Persistent Bug
Fitbit users on Android devices are experiencing a frustrating technical issue where a persistent “Fitbit Labs” prompt has become permanently embedded on their app’s main dashboard, refusing to disappear despite multiple dismissal attempts. This bug has transformed what should be a simple notification into a permanent fixture that occupies valuable screen real estate typically reserved for fitness tracking data.
The Technical Problem
The issue emerged in late May 2025 when Android users running Fitbit app version 4.43.1 began reporting an unremovable Labs prompt on their dashboard. The problematic banner appears alongside daily fitness goals and remains visible even after users select “No thanks” or disable Labs functionality in their settings. When users tap “Get started,” they encounter the standard opt-in screen with options to join the waitlist or decline participation, but dismissing this screen fails to remove the persistent banner.
Troubleshooting attempts have proven ineffective, including:
- Clearing application data
- Uninstalling and reinstalling the Fitbit app
- Disabling data sharing for research purposes
- Toggling Labs settings on and off
User Impact and Community Response
The bug has generated significant frustration within the Fitbit community, with users flooding forums and Reddit with complaints. One affected user reported that the persistent prompt has displaced their cardio fitness target display, remaining visible for multiple days despite numerous removal attempts. Another user documented their experience with screenshots, demonstrating how the “No thanks” option only temporarily closes the prompt before it reappears upon the next app launch.
The timing of this bug is particularly problematic, as it coincides with Fitbit’s recent introduction of AI-powered features within Labs, including a Medical Record Navigator for lab report summaries and a Symptom Checker for health insights. Users who prefer not to share their health data with Google, Fitbit’s parent company, find the forced prompt especially intrusive.
Official Response and Resolution Status
Fitbit’s community moderators have acknowledged the widespread complaints and confirmed that their technical team is actively investigating the issue. A recent moderator statement indicated: “I’ll pass the info to our team, so that they continue looking into this and working on a solution. Please be assured that they are working hard to bring you all back on track as soon as possible.”
However, no specific timeline for resolution has been provided. The company has advised users to monitor the Google Play Store for app updates that may contain a fix. Currently, the only available workaround involves tolerating the persistent banner on the home screen until an official patch is released.
This technical glitch has inadvertently highlighted concerns about data privacy and user autonomy within Fitbit’s ecosystem. Some users have expressed intentions to switch to alternative fitness tracking platforms if the issue persists, indicating potential customer retention challenges for the company.