Is AnyDesk’s New License Model a Costly Change for Existing Customers?

Will AnyDesk’s Updated License Model Deliver Real Value or Hidden Costs?

AnyDesk, a leading provider of remote maintenance software, is introducing a significant change to its licensing model. This update will not only affect new customers but also existing users once their current licenses expire. While the company presents this as “exciting news” intended to help businesses grow, there are critical details and potential drawbacks that existing customers should be aware of.

Key Points of the License Change

Transition to a New License Model

AnyDesk is discontinuing its old licensing structure and moving all customers, including existing ones, to an updated model as their current licenses expire.

Change in Pricing Structure

The new model bases costs on the number of simultaneous connections required, rather than the number of users. This means you now pay for the number of concurrent sessions, not just user seats.

Flexibility and Scalability

AnyDesk claims the new system offers greater flexibility, allowing businesses to scale their licenses according to their needs-ideal for dynamic teams, shift work, or shared devices.

Potential for Increased Costs

Reports and user feedback suggest that the new model may result in higher prices and, in some cases, reduced value compared to previous plans. Some users have noted that what was previously included (such as unlimited concurrent connections) may now require a more expensive plan.

Automatic Renewal and Contract Terms

Contracts will auto-renew under the new terms unless customers provide written notice of termination within 30 days of receiving notice about the changes. The minimum contract term is typically 12 months, and the agreement will extend for another year if not canceled.

What This Means for Existing Customers

When your current license expires, you will be required to switch to the new licensing model. The updated model may not offer the same value as your previous plan, especially if your organization relies on multiple simultaneous connections. AnyDesk promotes this as a scalable, cost-effective solution, but feedback suggests that some customers may end up paying more for less functionality. The company reserves the right to deactivate outdated software versions and discontinue support, so staying updated is mandatory.

Steps to Take Now

Step 1: Review Your Current Usage

Assess how many simultaneous connections your team actually needs to avoid overpaying under the new model.

Step 2: Monitor Communications from AnyDesk

Pay close attention to emails or notifications about license changes and renewal terms.

Step 3: Evaluate Alternatives

If the new pricing or features do not meet your needs, consider exploring other remote maintenance solutions before your current contract expires.

Step 4: Document and Plan for Renewal

Keep records of your current license terms and be ready to negotiate or switch plans as needed.

While AnyDesk markets this licensing change as a positive, scalable solution, existing customers should carefully review the new terms. The shift may introduce higher costs and less value for some users, especially those accustomed to unlimited connections. It is crucial to assess your organization’s needs, stay informed about contractual changes, and consider all options to ensure you continue to receive the best value for your remote maintenance software