Learn how agile principles guide teams to collaboratively walk through customer usage examples when they have a clear understanding of the customer and valuable features to deliver, but are struggling to envision the specific usage situations. Discover best practices for agile teams to gain a shared understanding of customer needs and context.
Table of Contents
Question
The team has a clear idea of the customer, the feature to be delivered to them, and what is considered valuable. However, they are having a hard time understanding the situation in which the customer would use the feature. What do our agile principles tell us to do to help?
A. Identify one team member to spend a few hours on it and report back.
B. Walk through an example with the team.
C. Collaborate more actively with stakeholders.
D. Do a deep dive on what “value” means.
Answer
B. Walk through an example with the team.
Explanation
According to agile principles, when a team has a clear understanding of their customer, the feature they need to deliver, and what constitutes value, but is having difficulty envisioning the specific situations in which the customer would use that feature, the best approach is to walk through an example with the team (Option B).
Agile values collaboration, shared understanding, and delivering customer value. By walking through a concrete usage example together as a team, it allows everyone to get on the same page regarding the customer’s needs, goals, and environment. The team can visualize how the customer will interact with the feature in practice. They can ask questions, share insights, and ensure they have a common mental model of the usage scenarios.
This collaborative walkthrough helps surface implicit assumptions, identify gaps in understanding, and uncover edge cases or additional requirements that may have been missed. The discussion gets the whole team actively engaged in analyzing the customer’s perspective.
In contrast, having one person investigate solo and report back (Option A) loses the benefit of diverse viewpoints and collaborative learning. Diving deeper into the definition of value (Option D) doesn’t directly address the core issue of understanding usage situations. And while more stakeholder collaboration (Option C) can be valuable, the team already has sufficient information about the customer and feature, they just need to connect it to concrete scenarios.
Therefore, walking through examples together leverages the collective knowledge of the team, builds shared understanding through discussion, and ultimately results in a feature that effectively meets the customer’s real-world needs and delivers value in practice. This embodies core agile principles of collaboration, customer focus, and iterative refinement based on feedback and learning.
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