Learn the definition and key aspects of Business Process Management (BPM) in the context of Lean Six Sigma. Discover how BPM helps organizations optimize processes and improve performance.
Table of Contents
Question
What is ‘business process management’?
A. A holistic management approach that involves directing efforts towards minimizing an organization’s negative costs to the society.
B. A holistic management approach that involves directing efforts towards maximizing an organization’s positive costs to the society.
C. A holistic management approach that involves identification of an organization’s core business processes, assignment of process ownership, and definition of measures that evaluate the performance of a particular process.
D. A holistic management approach that aims at enumerating or listing an organization’s various processes that are not of desired levels.
Answer
C. A holistic management approach that involves identification of an organization’s core business processes, assignment of process ownership, and definition of measures that evaluate the performance of a particular process.
Explanation
Business process management (BPM) is a holistic management approach that focuses on identifying an organization’s core business processes, assigning process ownership, and defining performance measures to evaluate each process. It involves a systematic analysis of the processes, their inputs, outputs, and interactions to optimize efficiency and effectiveness. BPM aims to align processes with organizational goals, streamline workflows, eliminate bottlenecks, and continuously improve process performance. By adopting BPM, organizations can enhance operational agility, reduce costs, improve quality, and deliver greater value to customers.
Therefore, the correct answer is: C. A holistic management approach that involves identification of an organization’s core business processes, assignment of process ownership, and definition of measures that evaluate the performance of a particular process.
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