Learn about the key privacy issue a technologist must address when designing a remote helpdesk system to access end user devices, as covered on the IAPP CIPT certification exam.
Table of Contents
Question
An organization is designing a new system that allows its helpdesk to remotely connect to the device of an individual to provide support. Which of the following will be a privacy technologist’s primary concern?
A. The amount of time before the connection terminates
B. The type of encryption used between the end user and helpdesk.
C. The location of the helpdesk to identify cross border data transfers.
D. The lack of a prompt to obtain consent from the end user to access the device.
Answer
D. The lack of a prompt to obtain consent from the end user to access the device.
Explanation
The primary privacy concern for a technologist designing a remote access helpdesk system would be the lack of a prompt to obtain consent from the end user before accessing their device (Choice D).
While encryption (B), connection time limits (A), and helpdesk location for cross-border data transfers (C) are all important privacy and security considerations, the most critical privacy issue is ensuring that the end user explicitly consents to having the helpdesk access their personal device remotely.
Accessing someone’s device is a significant privacy intrusion that could allow helpdesk staff to view or collect highly personal information. Connecting without the individual’s awareness and agreement would likely violate privacy laws and principles around notice, choice, and consent.
Therefore, the system must be designed to present a clear prompt to the user explaining what remote access will entail and requesting their affirmative consent before the helpdesk can connect to the device. The prompt should provide sufficient information for the user to make an informed choice. Logging the consent is also advisable.
In summary, while multiple privacy and security factors must be addressed, the technologist’s top priority is building in an adequate user consent mechanism to respect personal privacy when designing a remote access helpdesk capability. Connecting without user permission poses the greatest privacy compliance risk.
IAPP CIPT certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the IAPP CIPT exam and earn IAPP CIPT certification.