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How to troubleshoot license issue on FortiDDoS

By: Author Alex Lim

Posted on

Categories Troubleshooting

This article describes and demonstrates which command to run when troubleshooting license issues showing as expired after upgrades or renewal or showing a trial license on FortiDDoS.

Scope

FortiDDoS.

Solution

Step 1: Validate FortiDDoS both mgmt interfaces can reach FortiGuard services. For more details see the following document: 7.0.1 FortiGuard.

config system interface
edit mgmtx <--- required to reach FortiGuard services.
set ip x.x.x.x/24
set allowaccess https ping ssh snmp http

Step 2: After mgmt can reach FortiGuard services:

Go to System > FortiGuard. Under ‘Schedule‘ uncheck ‘Override Server‘.

Open SSH to FortiDDoS and run:

exec fortiguard-database_update

Then validate the system status.

CLI: get system status
GUI: System -> FortiGuard.