Table of Contents
- Why Does Microsoft Teams Keep Using My Old Account? Simple Steps to Fix This Annoying Issue
- Solution 1: Clear Out Old Teams Account Details
- Solution 2: Add and Switch to the Right Account in Teams
- Solution 3: Use Teams in a Private Browser Window
- Solution 4: Try Teams on the Web Instead of the App
- Extra Tips
Why Does Microsoft Teams Keep Using My Old Account? Simple Steps to Fix This Annoying Issue
When I open Microsoft Teams, sometimes it tries to use an old account. This can be confusing and slow me down. I want to use my new account, but Teams keeps picking the wrong one. I found some easy ways to fix this. Here’s what I do, step by step, so Teams uses the right account every time.
Solution 1: Clear Out Old Teams Account Details
Microsoft Teams remembers old accounts. Even if I log out, it might use saved info from my computer. Here’s how I clear it:
- Make sure Teams is not running. Right-click the Teams icon on the taskbar and choose "Quit."
- Open Credential Manager: Press the Windows + R key together. A small box pops up. Type control keymgr.dll and press Enter.
- Find Old Credentials: In Credential Manager, look for anything that says "Microsoft Teams" under "Web Credentials" or "Windows Credentials."
- Remove Old Info: Click on each Teams entry and press "Remove." Check the whole list to make sure I delete every old Teams login.
- Clear Teams Cache: Again, press Windows + R. I type %localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache and press Enter. Delete everything in that folder.
- Now, when open Teams, it asks for my account. I put in my new info. Teams should remember this from now on.
Solution 2: Add and Switch to the Right Account in Teams
Teams now lets me use more than one account. If Teams keeps using the wrong one, I can add my new account and switch easily.
- Start the Teams app.
- Click the three dots (more options), then pick "Settings."
- Under "Accounts and Orgs," see which accounts are there.
- If the wrong account is active, click my profile picture and choose "Sign out."
- Click "Add another account." Put in my new email and password.
- Now, I can pick the right account from the list any time.
Switching accounts is quick. Teams remembers my choice for next time.
Solution 3: Use Teams in a Private Browser Window
If I need to get into Teams fast and the app won’t let me, I use a private window in my browser.
- In Chrome or Edge, press Ctrl + Shift + N. This opens an incognito or private window.
- Type in the Teams web address.
- Use my new account details to login.
This way, the browser doesn’t use old saved logins. It’s a good quick fix if I’m in a hurry.
Solution 4: Try Teams on the Web Instead of the App
Sometimes, the Teams app keeps using old info, but the web version doesn’t. I can use all the same features online.
- Start Chrome, Edge, or any browser.
- Search for Microsoft Teams and open the official site.
- Use my new account to sign in.
The web version is fresh and doesn’t remember old accounts unless I save them.
Extra Tips
- Restart my computer after making changes.
- Make sure Teams is updated.
- If I use Teams at work or school, I might need help from IT for bigger problems.
By following these steps, I make sure Microsoft Teams uses the right account every time. This saves me time and keeps my work simple. I feel better knowing I’m in control of my Teams login.