How to Stop Microsoft Teams From Logging Into the Wrong Account? Easy Solutions for a Smooth Experience

Why Does Microsoft Teams Keep Using My Old Account? Simple Steps to Fix This Annoying Issue

When I open Microsoft Teams, sometimes it tries to use an old account. This can be confusing and slow me down. I want to use my new account, but Teams keeps picking the wrong one. I found some easy ways to fix this. Here’s what I do, step by step, so Teams uses the right account every time.

Solution 1: Clear Out Old Teams Account Details

Microsoft Teams remembers old accounts. Even if I log out, it might use saved info from my computer. Here’s how I clear it:

1. Make sure Teams is not running. Right-click the Teams icon on the taskbar and choose "Quit."
2. Open Credential Manager: Press the Windows + R key together. A small box pops up. Type control keymgr.dll and press Enter.
3. Find Old Credentials: In Credential Manager, look for anything that says "Microsoft Teams" under "Web Credentials" or "Windows Credentials."
4. Remove Old Info: Click on each Teams entry and press "Remove." Check the whole list to make sure I delete every old Teams login.
5. Clear Teams Cache: Again, press Windows + R. I type %localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache and press Enter. Delete everything in that folder.
6. Now, when open Teams, it asks for my account. I put in my new info. Teams should remember this from now on.

Solution 2: Add and Switch to the Right Account in Teams

Teams now lets me use more than one account. If Teams keeps using the wrong one, I can add my new account and switch easily.

1. Start the Teams app.
2. Click the three dots (more options), then pick "Settings."
3. Under "Accounts and Orgs," see which accounts are there.
4. If the wrong account is active, click my profile picture and choose "Sign out."
5. Click "Add another account." Put in my new email and password.
6. Now, I can pick the right account from the list any time.

Switching accounts is quick. Teams remembers my choice for next time.

Solution 3: Use Teams in a Private Browser Window

If I need to get into Teams fast and the app won’t let me, I use a private window in my browser.

1. In Chrome or Edge, press Ctrl + Shift + N. This opens an incognito or private window.
2. Type in the Teams web address.
3. Use my new account details to login.

This way, the browser doesn’t use old saved logins. It’s a good quick fix if I’m in a hurry.

Solution 4: Try Teams on the Web Instead of the App

Sometimes, the Teams app keeps using old info, but the web version doesn’t. I can use all the same features online.

1. Start Chrome, Edge, or any browser.
2. Search for Microsoft Teams and open the official site.
3. Use my new account to sign in.

The web version is fresh and doesn’t remember old accounts unless I save them.

Extra Tips

• Restart my computer after making changes.
• Make sure Teams is updated.
• If I use Teams at work or school, I might need help from IT for bigger problems.

By following these steps, I make sure Microsoft Teams uses the right account every time. This saves me time and keeps my work simple. I feel better knowing I’m in control of my Teams login.