How to Stop Adobe Genuine Software Integrity Service Notification

Encountering ‘Adobe is not genuine’ error on MAC or Windows OS can be frustrating. This error is triggered by Adobe Genuine Software Integrity Service running on your system.

This service scrutinizes your Creative Cloud software for any irregularities. If it detects anything unusual, it will display an error message stating, “The Adobe software you are using is not genuine.” This article provides a straightforward method to disable this warning notification independently.

What is Adobe Genuine Software Integrity Service

With the surge in software usage, the need for robust property protection for technologies has also escalated. Consequently, Adobe has initiated a process to verify the authenticity of its installed products. Adobe Genuine Service (AGS) is a service that inspects the legitimacy of Adobe apps on PC and alerts you if they are not.

Reasons for Adobe Genuine Software Integrity Service Warning Message

The appearance of Adobe’s Genuine Software Integrity Service message indicates that Adobe suspects your software has been tampered with or hacked, your key or account has been reported stolen or blocked, or the licensing conditions have been violated.

If you have not purchased the Adobe software from the official website or if you are using a pirated version of Adobe software, you are likely to be flagged as a non-legitimate Adobe Software user, resulting in the display of the warning message.

Procedure to Disable Adobe Genuine Software Integrity Service

There are multiple methods to prevent the Adobe Genuine Software Integrity Service from appearing. This article will guide you through these steps.

However, before proceeding with the troubleshooting, it is recommended to download and install the software from the official Adobe website and purchase the license if not already done. This will aid in preventing the warning message from reappearing.

Method 1: Disabling Adobe Genuine Software Integrity Service via Services App on Windows

1. Enter ‘Services’ in the Windows search bar and double-click on the Services App from the list.
2. A Services window box will open displaying a list of Windows Services.
3. Click on the Standard tab at the bottom of the Service Window.
4. Locate ‘Adobe Genuine Software Integrity Service’ from the service list and right-click on it.
5. Select ‘Properties’ from the context menu that appears.
6. In the Properties window, under the General tab, change the startup type to ‘Disabled’ and click the ‘Apply’ button.
7. Restart system and launch the Adobe software to check if the error has been resolved.

Method 2: Disabling Adobe Genuine Software Integrity Service via Task Manager on Windows

1. Press ‘Ctrl+Shift+Esc’ on keyboard to open Task Manager in Windows.
2. Under the Process tab, search and find the AGS service.
3. Right-click on the AGS service and select ‘Open File Location’ from the context menu.
4. Leave the opened folder path open.
5. Return to the Task Manager and end the task by right-clicking on the AGS service and selecting ‘End Task’.
6. Close the Task Manager and delete the ‘AdobeGCClient’ folder in the opened file location.
7. Restart PC and check if the issue has been resolved.

Method 3: Disabling the AGS Warning Message Using Windows Terminal

1. Type ‘cmd’ in the Windows search box, right-click on the CMD app, and select ‘Run as administrator’.
2. In the Command Prompt workspace, type ‘sc delete AGService’ and press Enter.
3. Manually delete the Adobe GCClient by navigating to ‘C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient’ and deleting the ‘AdobeGCClient’ folder.
4. Restart PC and launch the Adobe program. You should now be able to use the Adobe software without any errors.

Method 4: Removing Adobe Genuine Software Integrity Service on MAC 2018

1. Open the Finder app next to the Apple Icon.
2. In the top navigation bar, click the ‘Go’ option and select ‘Go to Folder’ from the menu box.
3. Click on ‘Application Support’ and then on ‘Adobe’.
4. Find and delete the ‘AdobeGCClient’ folder and remove it from the Trash.
5. Restart MAC OS and launch the Adobe application. The error should now be resolved, and you can work on CC software without any issues.

Method 5: Removing Adobe Genuine Software Integrity Service via AGS Cleaner

If the above methods do not help you remove the Adobe Genuine Software Integrity Service, you can try using AGS Cleaner. This method is provided by the Adobe User Guide website. Here are the detailed steps:

For Windows Users

1. Download and extract the Windows AGS Cleaner zip archive.
2. Open the Command Prompt as an administrator.
3. Navigate to the extracted folder of the zip archive by typing ‘cd C:\Users\bj\Downloads\Win_AdobeGenuineCleaner’ and pressing Enter. (Please replace the path according to zip folder’s location, and don’t forget to leave a space behind ‘cd’.)
4. Next, type the command ‘AdobeGenuineCleaner.exe –UninstallUserDriven’ and press Enter.
5. Once done, you can successfully remove the Adobe Genuine Software Integrity Service.

For macOS Users

1. Download and extract the macOS AGS Cleaner zip archive.
2. Open the Terminal Prompt and change the directory to the extracted folder of the zip archive.
3. Execute the command ‘sudo ./AdobeGenuineCleaner UserDriven’.
4. Once done, you can successfully remove the Adobe Genuine Software Integrity Service.