Table of Contents
Problem Description
Recently, many Roku users have been alarmed to discover that the Backdrops and Photo Streams features are suddenly inaccessible. Attempting to use these features results in a message:
“This channel is no longer available.”
This issue has caused significant frustration, especially for those who use Photo Streams to display family photos or rely on Backdrops for ambient artwork. Users across multiple forums and community boards have reported:
- Both features vanishing without warning.
- Restarting or reinstalling the apps does not resolve the error.
- Tech support was initially unaware, but soon escalated the issue as reports mounted.
What’s Really Happening?
Despite initial fears, Roku has not permanently removed Backdrops or Photo Streams. This is a temporary technical glitch, not a deliberate discontinuation. Roku’s engineering team quickly acknowledged the widespread problem after user reports and began working on a fix.
Key facts:
- The error is not tied to user accounts or specific TV models.
- The problem appeared suddenly, affecting many users at the same time.
- Roku support and community moderators confirmed the issue and escalated it for resolution.
Solution: How to Restore Backdrops and Photo Streams
Good news: Roku has issued a fix, and most users can restore these features with a few simple steps.
- Go to: Settings > System > System update > Check now. This checks for and installs the latest Roku software and app updates, which should restore the missing features.
- After updating, restart your device to ensure changes take effect.
- Go to Settings > Theme > Screensaver and select either Backdrops or Photo Streams.
- Try launching the app or setting it as your screensaver again.
Still Not Working?
If the issue persists:
- Remove the affected app(s).
- Restart your Roku.
- Reinstall the app(s) from the Roku Channel Store.
If you still see the error, Roku requests users provide an Issue Tracker ID (press Home 5x, Back 5x) and a photo of the error screen to help them investigate further.
Roku Community Official Update:
“Status Update 4.18.25: The Backdrops and Photostreams should now be resolved. To effectively resolve it, follow these steps: If you still can’t find the app, we need your help. Please provide the Issue Tracker ID (Press Home 5x, Back 5x) and take a photo of the screen so we can investigate.”
User Reports:
“Perform a manual update. You’ll be back in business.”
“After updating their Roku’s software, the Backdrops and Photo Streams channels reportedly reinstalled and started working correctly again.”
This was a frustrating but temporary glitch, not a permanent removal. Most users have successfully restored their favorite photo and art displays with a manual update. Roku’s engineering team is actively monitoring and supporting affected users, showing a commitment to customer satisfaction. If you follow the steps above, you should quickly regain access to your cherished Backdrops and Photo Streams.