How to resolve “There seems to be a problem” (TRW7) errr on GCash App

In article, you will learn how to fix “Oops! There seems to be a problem. Please try again later (TRW7)” error on GCash app on Android and iOS (iPhone/iPad).

The detail error message as below:

Oops!
There seems to be a problem.
Please try again later. (TRW7)

Solution 1: Restart/Reboot your phone

On Android

1. Long press the Power button, until some options appear.
2. Tap on Reboot or Restart option.
3. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. Long press either Volume key and Side key until you see the power off slider.
2. Drag the Slider, your deice will turn off in 30 seconds.
3. Now, press and hold Side button until the Apple logo appears, your device will now turn on.
4. Now, open GCash app and check if the problem is solved or not.

Solution 2: Check for GCash app update

1. Go to Play Store or App Store > Search for GCash App and tap on it.
2. Tap on Update option, if available.
3. Now, open GCash app and check if the problem is solved or not.

Solution 3: Check internet connection

• Please check and make sure that your internet is workinh properly.
• Switch to mobile data, if you are connected to a Wi-Fi.
• If you are connected to Wi-Fi, then switch to mobile data.

Tip: If possible, then try to connect to different Wi-Fi or mobile data via hotspot and then check.

Solution 4: Force Stop/Close GCash app

On Android

1. Open Settings and tap on Apps > Manage Apps.
2. Look for GCash app and tap on it, then tap on Force Stop.
3. Hit OK to confirm.
4. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. On the Home Screen, swipe up from the bottom and stop in the middle of the screen.
2. Look for GCash app by swiping right or left.
3. Swipe up to close the app.
4. Now, open GCash app and check if the problem is solved or not.

Solution 5: Clear GCash app cache

On Android

1. Go to Settings > Apps > Manage Apps.
2. Look for GCash app and tap on it.
3. Tap Storage > Clear Cache > Clear Data.
4. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. Navigate to Settings > General > iPhone Storage.
2. Look for GCash app and tap on it, then tap on Offload App > Reinstall App.
3. Now, open GCash app and check if the problem is solved or not.

Solution 6: Check GCash app permissions

On Android

1. Go to Settings > Apps > Manage Apps.
2. Look for GCash app and tap on it.
3. Tap on Permissions, then allow the required permissions.
4. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. Navigate to Settings > Privacy and Security.
2. Allow all the required permissions for the GCash app.
3. Now, open GCash app and check if the problem is solved or not.

Solution 7: Update your device

On Android

1. Tap on Settings > Software update > Download and Install > Install now.
2. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. Go to Settings > General > Software Update.
2. If any update is available, it will appear on the screen, tap on Update now.
3. Now, open GCash app and check if the problem is solved or not.

Solution 8: Reset all settings

On Android

1. Navigate to Settings > General Management > Reset.
2. Tap on Reset all settings > Reset Settings.
3. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. Navigate to Settings > General > Transfer or Reset iPhone.
2. Tap on Reset > Reset All Settings.
3. Now, open GCash app and check if the problem is solved or not.

Solution 9: Re-install GCash app

On Android

1. Go to Play Store > Search for GCash app.
2. Now, click on Uninstall option and wait for a few seconds, then tap on Install.
3. Now, open GCash app and check if the problem is solved or not.

On iPhone/iPad

1. From the App Library, tap and hold the GCash app.
2. Now, click on Delete App > Delete.
3. Go to App Store > Search for GCash app > Tap on the Get icon.
4. Now, open GCash app and check if the problem is solved or not.

Solution 10: Check GCash app server status

It might be possible that the GCash app server is down, having outages, or under maintenance. In such scenario, wait for sometime and try to open GCash app again and check.

Solution 11: Submit a ticket to GCash

If the issue persist, then you should submit a support ticket to GCash.

1. Go to Official GCash Help Center website and click on Chat with Gigi.
2. Type this message “Create a ticket” and click on the Send option.
3. Click on “Submit a ticket” option and fill out the ticket then click on Submit.
4. Wait for their response.