Table of Contents
- Why Does Ubisoft Error Code 17013 Keep Blocking Your Favorite Games?
- What Causes This Error?
- Solution 1: Free Up Storage Space
- Step 1: Check your available space
- Step 2: Clean up your drive
- Solution 2: Give Ubisoft Connect Full Access
- Solution 3: Clear Old Cache Files
- Step 1: Find the cache folder
- Step 2: Delete the cache
- Step 3: Restart Ubisoft Connect
- Solution 4: Fix Network Connection Issues
- Step 1: Open Command Prompt as administrator
- Step 2: Run these commands
- Step 3: Restart your computer
- Solution 5: Reinstall Ubisoft Connect (Keep Your Games)
- Step 1: Uninstall the current version
- Step 2: Download the latest version
- Quick Prevention Tips
- When to Contact Support
Why Does Ubisoft Error Code 17013 Keep Blocking Your Favorite Games?
Ubisoft Error Code 17013 stops you from playing your games. This happens when your computer doesn't have enough space or when Ubisoft Connect can't get the right permissions to work properly.
Most people see this error when their hard drive is almost full. Others get it when Windows blocks Ubisoft Connect from doing what it needs to do. The good news? You can fix this problem quickly with these simple steps.
What Causes This Error?
Two main things cause Error Code 17013:
- Not enough disk space - Your computer needs room to install and run games
- Missing permissions - Ubisoft Connect can't access important system folders
When your storage drive gets too full, Windows can't create temporary files. Games need these files to install and update. Without them, you get stuck with this error.
Permission problems happen when Windows security settings block Ubisoft Connect. The app needs to write files to protected folders. If it can't, games won't install or launch.
Solution 1: Free Up Storage Space
Your computer needs breathing room. Here's how to check and fix storage issues:
Step 1: Check your available space
- Open File Explorer
- Click "This PC"
- Look at the colored bar under your main drive
- Red or orange means you're running out of space
Step 2: Clean up your drive
- Delete old downloads from your Downloads folder
- Empty your Recycle Bin completely
- Remove programs you don't use anymore
- Move large files to an external drive
Target goal: Keep at least 20-30 GB free on your main drive. Games need this extra space for updates and temporary files.
Solution 2: Give Ubisoft Connect Full Access
Running Ubisoft Connect as an administrator fixes most permission problems:
- Find the Ubisoft Connect icon on your desktop
- Right-click it and choose "Run as administrator"
- Click "Yes" when Windows asks for permission
- Sign into your account again
- Try installing or launching your game
This method works because it gives Ubisoft Connect the same power as Windows system programs. It can then access all the folders it needs.
Solution 3: Clear Old Cache Files
Cache files help programs run faster. But old or broken cache files cause problems. Here's how to clean them:
Step 1: Find the cache folder
- Open File Explorer
- Go to: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher
- Look for a folder called "cache"
Step 2: Delete the cache
- Right-click the cache folder
- Select "Delete"
- Empty your Recycle Bin
Step 3: Restart Ubisoft Connect
- Close the program completely
- Run it as administrator again
The program will create new, clean cache files automatically. This often fixes download and login problems.
Solution 4: Fix Network Connection Issues
Sometimes network settings cause connection problems. These commands reset your network:
Step 1: Open Command Prompt as administrator
- Click Start
- Type "Command Prompt"
- Right-click it and choose "Run as administrator"
Step 2: Run these commands
- Type: ipconfig /flushdns and press Enter
- Type: netsh winsock reset and press Enter
Step 3: Restart your computer
- This applies the network changes
- Launch Ubisoft Connect after restarting
These commands clear old network data that might block connections to Ubisoft's servers.
Solution 5: Reinstall Ubisoft Connect (Keep Your Games)
If other methods don't work, reinstalling fixes deeper problems:
Step 1: Uninstall the current version
- Go to Settings > Apps > Installed Apps
- Find Ubisoft Connect
- Click the three dots and select "Uninstall"
Important: Choose "Keep Game Files" during removal
Step 2: Download the latest version
- Visit Ubisoft's official website
- Download the newest Ubisoft Connect installer
- Install it normally
This gives you a fresh start while keeping all your downloaded games safe.
Quick Prevention Tips
Stop this error from coming back:
- Keep 30+ GB free on your main drive at all times
- Always run Ubisoft Connect as administrator when installing games
- Clear cache files once a month to prevent buildup
- Update Ubisoft Connect when prompted
When to Contact Support
Try all these methods first. If Error Code 17013 still appears, contact Ubisoft Support. They can check for account-specific issues or server problems.
Most people fix this error with the first two methods. Storage space and administrator permissions solve 90% of cases. The other methods handle more complex situations.
Remember: this error is common and fixable. Don't worry about losing your games or progress. These solutions keep everything safe while fixing the problem.