The error code 0x87e0000d show on Xbox One and PC when try to install certain games via the Microsoft Game store. Possible cause may be due to server issue, temporary glitch or system file corruption. Follow the below solution steps to resolve this error.
The detail error message as below:
Something unexpected happened.
Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help.
Error code: 0x87e0000d
Table of Contents
- Solution 1: Verifying Xbox One Live servers are working normally
- Solution 2: Installing the game or app in Offline Mode
- Solution 3: Performing a power cycling procedure
- Solution 4: Reset Console reset
- Solution 5: Clear the Windows Store Cache
- Solution 6: Reinstall Apps using PowerShell
- Solution 7: Make sure Xbox Live Networking Service Running
- Solution 8: Repairing with DISM using RestoreHealth option
- Solution 9: Disable Third-Party Background Services
- Solution 10: Perform In-Place Upgrade
Solution 1: Verifying Xbox One Live servers are working normally
Go to Xbox Live Status to check whether the issue is caused by servers are experiencing outage periods.
Solution 2: Installing the game or app in Offline Mode
- Press the Xbox button on the controller once to bring up the Guide menu.
- Use the tabs at the top to land directly into the network settings window (Settings > System > Settings > Network)
- Select the Network Settings menu and then select Go Offline (from the left-hand side).
- Restart the console.
Solution 3: Performing a power cycling procedure
- Turn on your console.
- Keep Pressing the Xbox button on the console for around 10 seconds until you see that the front LED stops flashing.
- Release the power button, disconnect the power cable from the power outlet and wait for few minutes.
- Start the console again.
Solution 4: Reset Console reset
- Press the Xbox button on the controller to open up the guide menu.
- Go to System > Settings > System > Console Info.
- Select the Reset console menu and press the A button to access it.
- Choose Reset and keep my games & apps.
- Console will automatically restart after the reset process completed.
Solution 5: Clear the Windows Store Cache
- Press Win + R together to open Run dialog box.
- Type
wsreset.exe
and press Enter.
Solution 6: Reinstall Apps using PowerShell
- Open PowerShell with administrative rights.
- Type:
Set-ExecutionPolicy Unrestricted
to set the policy to Unrestricted. - Run the reinstall and re-register command for built-in Windows 10 apps:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- Restart the system.
Solution 7: Make sure Xbox Live Networking Service Running
- Open Run dialog box, type
service
and press Enter. - Locate Xbox Live Networking Service, right-click on it and select Properties.
- Change the Startup type to Automatic.
- Click on the Start button to make sure the Service status switches to Running.
- Restart the computer.
Solution 8: Repairing with DISM using RestoreHealth option
- Open Start, search for Command Prompt, right-click it and select the Run as administrator option.
- Type the following command and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth
- Run below commands on the command prompt to restart windows update services:
net stop bits net stop cryptsvc net stop wuauserv net stop msiserver Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old Ren C:\Windows\System32\catroot2 Catroot2.old net start bits net start cryptsvc net start wuauserv net start msiserver
Solution 9: Disable Third-Party Background Services
- Open Start and search for msconfig.
- On the System Configuration window go to the Services tab
- Check on Hide all Microsoft service option.
- Click Disable all button.
- Go to the Startup tab and click on the Open Task Manager link.
- Disable all applications in the list to prevent it from startup when the computer is booting up.
- Close Task Manager and click Apply button in System Configuration windows then click OK.
- Choose to restart when prompt to do so.
Solution 10: Perform In-Place Upgrade
- Download Windows 10 Disc Image (ISO File).
- Login Windows using user with Administrator right. Select Download tool > Run.
- On the License terms page, select Accept.
- On the What do you want to do? page, select Upgrade this PC now, and then select Next.
- You will have an option to Keep personal files and apps, Keep personal files only, or to keep Nothing when upgrade.
- The upgrade process would take a while and may consist of multiple times of reboots.