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How to fix ‘VPNs available to users’ under Endpoint profile is not visible in FortiSASE portal

By: Author Alex Lim

Posted on

Categories Troubleshooting

This article describes the scenario when the option for ‘VPNs available to users’ is not visible under Endpoint profile in FortiSASE portal.

Scope

FortiSASE.

Solution

If the Endpoint connects to FortiSASE VPN option is enabled as ‘Automatically‘, there would be no way for the user to choose what VPN to connect to. Due to this, the choice for adding additional VPNs is not being presented and users will connect automatically with the default VPN connection.

If the Endpoint connects to FortiSASE VPN option is enabled as 'Automatically', there would be no way for the user to choose what VPN to connect to. Due to this, the choice for adding additional VPNs is not being presented and users will connect automatically with the default VPN connection.

Change Endpoint connects to FortiSASE VPN to ‘Manually‘ to see the option ‘VPNs available to users’.

Change Endpoint connects to FortiSASE VPN to 'Manually' to see the option 'VPNs available to users'.