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How to fix unable to connect Das presented when logging into EMS console

This article describes how to resolve the error ‘Unable to connect to Das’ after upgrading FortiClient EMS from v6.4.x to v7.0.x.

Scope

FortiClient EMS.

Solution

How to fix unable to connect Das presented when logging into EMS console

Step 1: Access to EMS Windows Server, Start Menu -> Microsoft SQL Server 2017 -> SQL Server Configuration Manager.

Step 2: In SQL Server Configuration Manager, on the left pane, select SQL Server Network Configuration -> Protocols for FCEMS -> TCP/IP .

In SQL Server Configuration Manager, on the left pane, select SQL Server Network Configuration -> Protocols for FCEMS -> TCP/IP . Check that the Enabled field is set to Yes.

Check that the Enabled field is set to Yes.

Step 3: In the second tab ‘TCP/IP’, scroll down to the bottom and check if under ‘IPAll’, ‘TCP Dynamic Ports’ is blank, and ‘TCP Port’ is 1433.

In the second tab 'TCP/IP', scroll down to the bottom and check if under 'IPAll', 'TCP Dynamic Ports' is blank, and 'TCP Port' is 1433.

Step 4: Apply the changes. Open Task Manager -> Services tab, ‘Right-click’ on MSSQL$FCEMS service and Restart service.

Apply the changes. Open Task Manager -> Services tab, 'Right-click' on MSSQL$FCEMS service and Restart service.

Step 5: Check if the FCEMS_Das service is in Running status:

Check if the FCEMS_Das service is in Running status.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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