This article describes how to activate Mobile Token when facing the following error: error_code”:16,”error_message”:”forticare license activation code invalid’.
Scope
FortiGate.
Solution
The activation Code comes with a 20-digit digital code. When activating the token, include the dashes and the 20-digit code.
The following output shows the failed activation :
{"d":{"__type":"SoftToken.ActivationLicenseResponse","__version":"4","serial_number":"FG200Exxxxxxx","__device_version":"7.0","__device_build":"0601","__clustered_sns":[{"sn":"FG200Exxxxxxx","error":null},{"sn":"FG200Exxxxxxx","error":null}],"license_activation_code":"11112222333344445555","license":"","tokens":null,"result":0,"error":{"error_code":16,"error_message":"forticare license activation code invalid"}}}
The correct format is : 1111-2222-3333-4444-5555