How to Fix Scan to Server Connection Failed Error on Ricoh MP 4055 Printer

To scan directly from Ricoh MP 4055 to server share, you need to ensure the following:

The server is online and accessible from the printer’s network
The share folder has the correct permissions for the printer to write files
The printer’s scan settings are configured properly

Here’s how you can troubleshoot and fix the ‘connection with the destination has failed’ error:

Table of Contents

Solution 1: Ping IP address from printer
Solution 2: Verify the share folder’s permissions
Solution 3: Ensure the printer’s scan settings are correct
Solution 4: Updated firmware
Solution 5: Contact Ricoh technical support

Solution 1: Ping IP address from printer

Check if the server is reachable by pinging its IP address from the printer’s touchscreen. If it’s not responding, the server might be offline or there could be network issues.

Solution 2: Verify the share folder’s permissions

The printer’s user account must have write access. Consult your IT administrator to set the appropriate permissions.

Solution 3: Ensure the printer’s scan settings are correct

Go to the printer’s Web Image Monitor
Navigate to Device Management > Configuration > Scanner
Select the problematic scan to folder entry and click Change
Verify the path, authentication settings, and other options
Test the connection and click OK to save

Solution 4: Updated firmware

If the issue persists, consider updating the printer’s firmware. Outdated firmware can cause compatibility problems with newer server operating systems.

Solution 5: Contact Ricoh technical support

Reseller’s claim that scan to folder only works with workstations is inaccurate. Ricoh printers support scanning to server shares as long as the network and permissions are set up correctly. For further assistance, refer to Ricoh’s official documentation or contact their technical support.