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How to fix radio channel on FortiAP profile is grayed out

This article describes that when selecting the FortiAP profile and setting channels under the Radio 2 section, the radio channel cannot be selected. Only a few options are available when others are grayed out

Scope

FortiGate v6.2.x or above.

Solution

To verify radio channel availability, use the correct country/Region.

The selection of channels varies based on Country/Region selection.

Below example, defined Bangladesh as a Country, so channel options were not visible:

Once the country is selected, it is not possible to change it from GUI:

Once the country is selected, it is not possible to change it from GUI.

It is necessary to change it from CLI:

config wireless-controller wtp
(wtp) # edit test
new entry 'test' added
Invalid wtp-id: test
Command fail. Return code -651
(wtp) # edit testend
# config wireless-controller wtp-profile
(wtp-profile) # edit "test"
(test) # set ap-country US
This operation will reset the radio settings to default values.
Do you want to continue? (y/n)y
(test) # end

The correct country and radio channels are now visible:

The correct country and radio channels are now visible.