When emails mysteriously disappear from your Shared O365 Mailbox, it can be frustrating and hinder productivity. Let’s tackle this issue head-on and restore order to your inbox. Your shared mailbox is losing emails, and it’s not your fault.
Here’s why this might be happening and how you can fix it.
Possible reasons for missing emails
- Auto-Mapping Issue: Sometimes, auto-mapping causes emails to go missing.
- Retention Policies: Retention policies might be automatically deleting older emails.
- Mailbox Permissions: Incorrect permissions can cause syncing issues.
- Rules and Filters: Existing rules or filters might be moving or deleting emails.
- Mailbox Corruption: Corruption can lead to erratic behavior.
Steps to Resolve
Step 1: Go to Office 365 admin center.
Step 2: Navigate to the shared mailbox.
Step 3: Remove and re-add the auto-mapping for shared mailbox,
Step 4: Check and adjust retention policies in Office 365.
Step 5: Verify and correct permissions for all users.
Step 6: Review and modify any mailbox rules or filters. Check if any rules are automatically moving or deleting emails. Disable any problematic Outlook rules.
Step 7: Ensure the “Inbox Cleanup” feature isn’t enabled, as it can remove older messages. Turn off the “Inbox Cleanup” feature in the Shared Mailbox settings.
Step 8: Look for missing emails in the Deleted Items folder. Restore missing emails from the Deleted Items folder, if found.
Step 9: Use the Office 365 Repair Tool or recreate the mailbox if needed.
Step 10: Disable any third-party add-ins that might be interfering with email management. Remove any suspicious or unnecessary Outlook add-ins.
By addressing these issues, you should see a significant improvement in your shared mailbox’s performance. Ensure your shared mailbox runs smoothly by keeping an eye on these settings. This proactive approach will save you time and stress in the long run.
By following these steps, you’ll be well on your way to keeping your Shared O365 Mailbox organized and efficient. Don’t let vanishing emails disrupt your workflow – take control and enjoy a clutter-free inbox!