How to fix FortiClient stucks at connecting v7.4 and Windows 11

This article describes a possible fix for FortiClient v7.4 stuck connecting on Windows 11.

Scope

FortiClient.

Solution

Try to manually navigate to the issue computer with the following path:

C:\Program Files\Fortinet\FortiClient\ FortiTray.exe

‘Double-click’ FortiTray.exe file and connect SSLVPN again, if getting below DLL error:

'Double-click' FortiTray.exe file and connect SSLVPN again, if getting below DLL error.

This is caused by the Windows 11 update missing the DLL file. Navigate to below Microsoft link Microsoft discussion below and download the Microsoft Visual C++ Redistribution for Visual Studio, Restart the computer Download:

Download the link for 64-bit Link for 64 bit.
Download the link for 32-bit Link for 32 bit.

If the issue persists after the change, raise a ticket with TAC