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How to fix failed to upgrade FortiMail-VM

By: Author Alex Lim

Posted on

Categories Troubleshooting

This article describes how to troubleshoot when the FortiMail-VM upgrade fails.

This article describes how to troubleshoot when the FortiMail-VM upgrade fails.

Scope

FortiMail.

Solution

Step 1: This error usually happens because of the wrong firmware image being used. Make sure to use the correct firmware image for the VM platform such as Hyper V or KVM.

Step 2: Refer to the list of some of the common VM platforms with their corresponding firmware image.

Hyper V: FML_VMHV-64-v742.M-build0583-FORTINET.out
KVM : FML_VMKV-64-v742.M-build0583-FORTINET.out
VMware ESXI : FML_VM-64-v742.M-build0583-FORTINET.out

Step 3: Once the correct firmware image is loaded to the FortiMail, the error should be gone and the FortiMail should be upgraded to the desired version.