How to fix failed to authorize FortiSwitch

This article describes that when authorizing the FortiSwitch from FortiManager it can show the error ‘FortiCloud registration Failed’.

This article describes that when authorizing the FortiSwitch from FortiManager it can show the error 'FortiCloud registration Failed'.

Scope

FortiManager, FortiGate, and FortiCloud.

The registration-related information is requested, returned between FortiGate and FortiGuard, and then monitored by FortiGate.

So there might be an issue between FortiGate and FortiGuard, making the FortiGate fail to fetch information.

To fix the issue, from the FortiGate side, it is possible to run the below command:

config system fortiguard
set fortiguard-anycast disable // set fortiguard fortinet
end

After running the command, register from FortiManager and FortiGate.

If it still fails, ensure the FortiManager can run FortiGuard to validate the FortiSwitch Serial Number.

exec ping fds1.fortinet.com
exe ping service.fortiguard.net
exe ping update.fortiguard.net
exe ping support.fortinet.com