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How to fix export error for PDF report

By: Author Alex Lim

Posted on

Categories Troubleshooting

This article describes troubleshooting the Export Error for PDF Report in FortiSIEM.

Scope

FortiSIEM v6.x+.

Solution

This issue occurs when exporting a PDF report and prompts an output of export error such as below:

This issue occurs when exporting a PDF report and prompts an output of export error such as below.

To resolve this issue:

Step 1: SSH into the supervisor as root and run the following commands below:

Change the threadpool counts from 30 to 40:

# vi /opt/glassfish/domains/domain1/applications/phoenix/phoenix-web-1.0_war/WEB-INF/classes/quartz.properties

Original:

org.quartz.threadPool.threadCount = 30

Change to:

org.quartz.threadPool.threadCount = 40

Step 2: su admin

Remove the vrfile and txnlog from the below location:

rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/message/Qjms_RequestQueue/vrfile
rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/message/Qjms_Email/vrfile
rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/txnlog
rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/incompleteTxnStore/vrfile

Step 3: Restart application server:

kill -9 $(cat /opt/glassfish/domains/domain1/config/pid)