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How to fix Endpoint Sync Issues in FortiSASE Caused by Special Characters in VPN Profile Names

This article addresses an issue where FortiSASE endpoint profiles fail to sync with endpoints when the associated VPN profile contains special characters in its name Scope

Scope

FortiSASE.

Solution

When an Endpoint profile is being created under ‘VPNs available to users’, corporate SSL VPN profiles can be added but when the VPN name contains a special character say ‘&’ it will not sync with the endpoints. This VPN profile will not get pushed to the endpoints but all the other parameters from the Endpoint profile will get pushed.

This VPN profile will not get pushed to the endpoints but all the other parameters from the Endpoint profile will get pushed.

In the endpoint, the custom corporate VPN profile is not being pushed.

In the endpoint, the custom corporate VPN profile is not being pushed.

Once the special character ‘&’ is removed:

Once the special character ‘&’ is removed.

The corporate VPN profile is showing in the endpoint:

The corporate VPN profile is showing in the endpoint.