Discover why the HMRC app might not be working and explore effective solutions to resolve the issue, regaining control over your personal tax matters.
The HMRC app serves as a crucial tool for accessing personal tax data. However, encountering issues with the app’s functionality is a common concern faced by users. In this article, we will delve into the reasons behind the HMRC app malfunction and provide troubleshooting steps to resolve it.
Table of Contents
- Problem
- Possble causes
- Solution 1: Wait for HMRC Technical Issue Resolution
- Solution 2: Ensure Stable Internet Connection
- Solution 3: Clear HMRC App Cache
- For Android Users:
- For iPhone Users:
- Solution 4: Delete and Reinstall HMRC App
- Solution 5: Update HMRC App to the Latest Version
- Solution 6: Verify Phone Compatibility with HMRC App
- Solution 7: Restart Your Phone
Problem
Users encounter difficulties in the HMRC app’s performance. Numerous users report similar problems with the app’s functionality.
Possble causes
The HMRC app might not be working due to various reasons:
- Technical issues with the HMRC app or server outage.
- Disabled network connection.
- Low data mode enabled on your mobile.
- App not updated for an extended period.
- App cache not cleared.
- Wi-Fi or mobile data malfunctioning.
Solution 1: Wait for HMRC Technical Issue Resolution
If the HMRC app isn’t working, it might be due to a technical issue or server outage known to the HMRC team. In such cases, waiting for the HMRC team to resolve the issue or bring the server back online is the only solution.
Solution 2: Ensure Stable Internet Connection
Ensure you have a stable and fast internet connection. Slow mobile data or a weak Wi-Fi network might cause issues with the HMRC app.
- Check your internet speed.
- Toggle your mobile data on and off or check your Wi-Fi router.
- Switch between mobile data and Wi-Fi networks to troubleshoot the issue.
Solution 3: Clear HMRC App Cache
Clearing the app cache often resolves issues with the HMRC app. Follow these steps:
For Android Users:
- Go to Settings.
- Find the HMRC App and select it.
- Tap on “Clear Cache” to clear the app cache.
For iPhone Users:
- Navigate to iPhone Settings.
- Go to General.
- Find the HMRC App and select it.
- Tap on “iPhone Storage.”
- Tap “Offload App” and then reinstall the HMRC app.
Check if the HMRC app is working after clearing the cache.
Solution 4: Delete and Reinstall HMRC App
To resolve issues with the HMRC app, try uninstalling and reinstalling it. This can often fix persistent problems.
- Uninstall the HMRC app from your phone.
- Reinstall the app from the respective app store.
Check if the HMRC app starts working after the reinstallation. If the issue persists, consider trying other troubleshooting methods.
Solution 5: Update HMRC App to the Latest Version
Updating the HMRC app to the latest version often resolves issues, as older versions might not function properly.
- Check if there’s an update available for the HMRC app.
- Update the app to the latest version from the app store.
An auto-update option ensures your app stays up-to-date with the latest version, preventing known bugs and ensuring smoother functionality.
Solution 6: Verify Phone Compatibility with HMRC App
If the HMRC app isn’t functioning on your phone, ensure it’s compatible with your device. If compatibility issues arise:
- Verify if your phone meets the app’s compatibility requirements.
- Consider using another phone that is compatible with the HMRC app to resolve the issue.
Solution 7: Restart Your Phone
If previous solutions haven’t worked, it might be a phone-related issue. Close the HMRC app and restart your phone.
After the restart, check if the HMRC app functions properly.