How to Fix Unable to Lock Ticket on Ticketek Marketplace

Are you frustrated by the “Unable to lock ticket – this listing is being transacted by another customer” message on Ticketek Marketplace? You’re not alone. Many users face this problem, but don’t worry – solutions are available. In this guide, we’ll dive into the details of this issue and provide effective approaches to help you overcome the annoyance and secure the tickets you want.

Error Message:

“Unable to lock ticket. This listing is being transacted by another customer. Please try again and/or change your selection to continue.”

Fix 1: Check and Adjust Your Timezone Settings

If you’re encountering the “unable to lock ticket” issue, it might be due to incorrect timezone settings. Follow these steps to verify and correct your timezone configurations:

Windows 10

1. Click the lower right corner of your desktop where the time and date are displayed.
2. Access the “Date and Time” settings link at the bottom of the pop-up window.
3. Observe and personalize the time zone settings.

Android

1. Press the “Menu” button, then tap “Settings”.
2. Scroll to the bottom and tap “Date & Time”.
3. Uncheck “Automatic”, then tap “Select Time Zone” to choose a desired time zone.

iOS

1. Open the Settings app.
2. Navigate to Privacy & Security > Location Services > System Services.
3. Turn on “Setting Time Zone”.

macOS

1. Open Date & Time settings.
2. Turn off automatic time and date settings, as well as automatic timezone settings.
3. Set the time, date, and time zone manually.

Linux

• Use the “date” command: date +”%Z %z” to display the current timezone.
• Alternatively, use the “timedatectl” command: timedatectl | grep “Time zone”.

Fix 2: Verify Ticket Availability

If you’re confronted with an error indicating that tickets might be in the process of being purchased, follow these steps to confirm ticket availability:

1. Open your web browser and visit the Ticketek Marketplace website.
2. Use the search feature or browse events to find your desired event.
3. Click on the event to access the available ticket listings.
4. On the event page, view the comprehensive list of tickets, including seating options and prices. The availability status for each listing will be clearly displayed.
5. Confirm the number of available tickets to ensure they meet your needs and preferences.

Fix 3: Refresh and Retry

If you face an error, it might be a temporary issue. Troubleshoot with these steps:

1. Refresh the page and retry the transaction.
2. If the problem persists, try an alternate web browser or device. Test options like Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera, etc.

This method helps determine if the problem is momentary or related to your current browser or device.

Fix 4: Remove and Relist Tickets

For sellers encountering transaction conflicts, consider removing and relisting the ticket on Ticketek Marketplace:

1. Log in to your Ticketek Marketplace account.
2. Navigate to the section displaying your current ticket listings, often under “My Listings” or “Selling.”
3. Find the specific ticket listing you want to address.
4. Click on “Remove” or “Delete” to take down the listing.
5. After removal, locate the option to relist the ticket, which may involve creating a new listing for the same ticket or event.
6. Once the ticket listing is recreated with updated information, proceed to publish or list it for sale on Ticketek Marketplace.

Fix 5: Contact Ticketek Support

If the previous steps do not resolve the “unable to lock ticket” issue on Ticketek Marketplace, reach out to Ticketek support for assistance. They can provide additional troubleshooting steps or help you resolve the problem.

Dealing with the frustrating “unable to lock ticket” problem? Effective solutions are at your fingertips. Check timezone settings, verify ticket availability, refresh and retry, remove and relist tickets, or contact Ticketek support for assistance. Don’t let this common issue hinder your ticket-buying experience. Follow the guide steps to increase your chances of securing those sought-after tickets.

FAQs

How long does it take to address the “unable to lock ticket” problem?

Resolution time varies. Follow the guide’s steps and contact Ticketek support if needed.

Can I revert my timezone settings after fixing the problem?

Yes, once resolved, you can revert your timezone settings to your preference.

What if the tickets I want are out of stock?

Explore alternative dates or events. Consider reputable sources for ticket purchases.

Also read: Troubleshoot and Resolve Ticketek Marketplace Glitches