How to Fix Dead Island 2 Not Launch, Open, or Start on Xbox App or Microsoft Store Game Pass Users?

Having trouble getting Dead Island 2 to start on your PC through the Xbox App or Microsoft Store? Follow these steps to fix the issue and get back into the game quickly.

Solution 1: Check Xbox Live Service Status

Visit the Xbox Live Status page to see if there’s a service outage. Look for green checkmarks (all good), yellow triangles (minor issues), or red error icons (serious outages). If services are down, wait for Xbox Live to restore them.

Solution 2: Disconnect External Devices

Unplug non-essential peripherals (extra controllers, adapters, USB devices). Keep only the keyboard and mouse connected, then try launching the game.

Solution 3: Perform a Clean Boot

1. Open System Configuration by typing it into the search box.
2. Under the Services tab, select “Hide all Microsoft services” and then click Disable all.
3. Restart your PC and launch the game to see if this helps.

Solution 4: Close Background Apps

1. Open Task Manager by pressing Ctrl + Shift + Esc.
2. Right-click any third-party apps or overlays (like Discord or GeForce Experience) and choose End Task.
3. Close any overclocking tools (such as MSI Afterburner) to avoid software conflicts.

Solution 5: Update Graphics Drivers

1. Visit the NVIDIA or AMD website to download the latest drivers.
2. Select Clean Installation when prompted for a smooth update.

Solution 6: Verify Game Files

1. Open the Xbox app.
2. Right-click Dead Island 2, select Manage, then Files.
3. Choose Verify and Repair to check and fix any missing or corrupted files.

Solution 7: Clear Microsoft Store Cache

1. Go to C:\Users\[Your Username]\AppData\Local\Packages.
2. Open the Microsoft Windows Store folder and delete the Local Cache folder.

Solution 8: Ensure Same Account Is Logged In

Confirm that you’re using the same Microsoft account in both the Xbox App and Microsoft Store.

Solution 9: Update Windows & Xbox App

1. Go to Settings > Update & Security and click Check for updates.
2. Update apps in the Microsoft Store by navigating to Library > Get updates.

Solution 10: Reinstall Gaming Services or the Game (Final Step)

If issues persist, open PowerShell as an administrator and reinstall Gaming Service.

As a last option, uninstall Dead Island 2, then reinstall on a different drive if possible.

Additional Tips

• For best results, restart your PC after each step.
• Avoid running ultiple game overlays, these can cause conflicts, especially with demanding games.

Follow these steps, and your game should launch smoothly! If problems continue, consider reaching out to Xbox or Microsoft Support for further assistance.