Facing issues with Disney Stories on Alexa? If Alexa isn’t playing them despite your efforts, it can be frustrating. While Alexa is great for voice commands, it can sometimes stop working. Don’t worry! This article will cover why your Alexa stopped playing Disney Stories and how to fix it.
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Solution 1: Verify Internet Connection
Ensure a stable and fast internet connection for Alexa to function correctly. Check for connection issues by switching between available Wi-Fi networks. Perform a Google Speedtest to assess internet speed. If there are connection problems, contact your local service provider to resolve them.
Solution 2: Enable “Disney Stories” Skill
- Open the Alexa app on your phone.
- Select “Skills & Games.”
- Find and click on “Disney Stories.”
- Enable the “Disney Stories” skill.
Solution 3: Correct Voice Commands
For Disney Stories on Alexa, use precise voice commands. Ensure clarity to help Alexa understand your request. Avoid unclear words. Say “Alexa, open Disney Stories” to activate the skill.
Solution 4: Restart Alexa Device
Try restarting your Alexa device to resolve the issue. Unplug it from the power source for a few seconds, then plug it back in.
Solution 5: Reinstall the Skill
Refreshing the Disney Stories skill by uninstalling and reinstalling it might resolve issues. Follow these steps in the Alexa app:
- Open the Alexa app.
- Go to Skills & Games.
- Find Disney Stories.
- Click “Disable skill” and then “Enable skill” to reinstall it.
Solution 6: Reach Out to Amazon Support
If the issue persists, contact Amazon Support. They can assist you in diagnosing and resolving the problem with Disney Stories on Alexa.