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Why is ChatGPT formatting my emails like a document editor?
OpenAI has implemented a targeted interface update that fundamentally changes how specific content types appear. This feature, known as “formatting blocks,” moves away from the traditional chat bubble. Instead, it presents long-form content within a dedicated document layout. You will notice this change primarily when requesting structured writing tasks. If you ask for an email, a blog post, or a report, the system now prioritizes a workspace aesthetic over a conversational one.
Functionality and User Experience
This update strictly impacts visual presentation. The underlying AI model generates text exactly as it did before. The primary objective is to streamline the editing process. When you interact with text inside these new blocks, a floating toolbar appears. This toolbar provides standard formatting tools similar to Microsoft Word or Google Docs. Consequently, you can refine drafts directly within the interface before exporting them. This reduces the friction previously caused by copying unformatted text into external applications.
Triggers and Availability
The system activates formatting blocks based on intent detection. When the AI identifies a prompt requiring document creation, it switches modes automatically. Currently, this rollout is gradual. You may see it on one device but not another, or only with specific prompt types. OpenAI has not released a definitive list of triggers, meaning the feature operates somewhat unpredictably as it scales to more users.
Managing the Interface
For users who find this document view intrusive, there is no direct “off” switch in the settings. However, you can manipulate the output through prompt engineering. To force the standard chat view, explicitly append instructions such as “reply in plain text” to your prompt. Framing your request as a dialogue rather than a creation task also prevents the document block from triggering. This allows you to maintain the conversational flow if that better suits your workflow.