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How do I fix Logi Options+ connection issues on macOS manually?

By: Author Alex Lim

Posted on

Categories Troubleshooting

Home » Troubleshooting » How do I fix Logi Options+ connection issues on macOS manually?

Why did my Logitech mouse custom buttons stop working on Mac suddenly?

If your Logitech mouse or keyboard recently lost advanced functionality on macOS—specifically custom gestures, button remapping, or scroll behavior—the hardware is likely fine. An expired security certificate within the Logitech software suite has disabled these features. This issue specifically targets users relying on Logi Options+ or G HUB software to manage their peripherals.

The Technical Root Cause

Software running on macOS requires valid digital security certificates to operate and communicate with the operating system. Logitech allowed a critical certificate to expire. This expiration triggered two specific failures:

  1. Functionality Lockout: The OS blocks the software from executing custom commands, reverting devices to basic “plug-and-play” behavior.
  2. Updater Failure: Because the certificate validates the connection to Logitech servers, the built-in “Check for Updates” feature within the app is broken. The app cannot self-repair.

The Solution: Manual Reinstallation

Since the auto-updater is non-functional, you must manually download and install the patched version of the software. Doing so replaces the expired certificate with a valid one.

Action Steps:

  1. Identify which software suite manages your device (Options+ for productivity, G HUB for gaming).
  2. Download the appropriate installer directly from the Logitech CDN (Content Delivery Network).
  3. Run the installer. This will overwrite the corrupted application files.

Direct Download Links:

  • Download LogiOptionsPlus.zip (Patched)
  • Download Logitech G HUB.zip (Patched)

Compatibility and Data Integrity

This patch supports the following operating systems:

  • macOS Ventura (13)
  • macOS Sonoma (14)
  • macOS Sequoia (15)
  • macOS Tahoe (26)

Note on Settings: Reinstalling the software will not delete your user profiles. Your specific sensitivity settings, macros, and device remappings are stored separately and will resume functioning immediately after the update.

Who Is Unaffected?

This is a software-layer issue, not a firmware issue. You can disregard this advisory if:

  • You use your Logitech device via standard Bluetooth or USB without installing Logitech software.
  • You do not use advanced features like flow control, app-specific profiles, or RGB synchronization.