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Why Does Assassin’s Creed Shadows Show Helix Store Error Code [ANIMUS-10-00003] and How Can You Resolve It Fast?
The error code [ANIMUS-10-00003] in Assassin’s Creed Shadows occurs when the game fails to connect to Ubisoft’s online services, blocking access to the Helix Store and Animus features. This is often caused by conflicts with third-party accounts linked to your Ubisoft profile, such as Twitch, YouTube, or Amazon, which disrupt authentication or session validation.
Quick Troubleshooting Steps
- Restart your router: Refreshes your internet connection and can resolve temporary network issues.
- Log out and back into Ubisoft Connect: Forces session refresh and reauthentication, clearing corrupted data.
- If these don’t resolve the problem, proceed to manage linked third-party accounts.
How to Resolve by Managing Linked Accounts
Solution 1: Unlink Twitch Account
Twitch is the most common culprit causing this error.
- Visit Ubisoft Account Management > Linked Accounts.
- Find Twitch and click Unlink, then confirm.
- Restart Ubisoft Connect and relaunch the game to check if the error is fixed.
Solution 2: Unlink Other Third-Party Accounts
- Disconnect other linked accounts like Stadia, Amazon, Facebook, or YouTube.
- Follow the same unlinking process in Ubisoft Account Management.
- Fully exit Ubisoft Connect and restart it before launching the game again.
Solution 3: Contact Ubisoft Support
If unlinking accounts doesn’t help, reach out to Ubisoft Support. Provide the full error code [ANIMUS-10-00003], your platform (PC, PlayStation, Xbox), steps tried, and screenshots or videos. Ubisoft Support can investigate deeper account issues and offer tailored solutions.
This guide delivers precise, actionable steps to overcome the Ubisoft Helix Store error, focusing on account linkage conflicts rather than server outages, ensuring players regain full game access efficiently.