Table of Contents
Why Does WhatsApp Say “File Format Not Supported”? Powerful Solutions for Frustrating Errors
The “File Format is Not Supported” error in WhatsApp usually appears when sharing videos, photos, or documents that the app cannot process. This is often due to unsupported file types, corrupted files, outdated app versions, or missing metadata.
Common Causes
- File recorded or edited in an unsupported format or codec
- File corruption during download or transfer
- Outdated WhatsApp installation, revoked permissions, or misconfigurations (especially on rooted devices)
- Missing or altered file metadata, often from third-party editing tools
- File size exceeds WhatsApp limits (16MB for videos, 100MB for documents)
Quick Test
Try sending a different file of the same type. If it works, the original file is likely the problem.
Solution 1: Convert Files to Supported Formats
WhatsApp supports specific formats:
- Images: JPEG, PNG, GIF
- Videos: MP4 (H.264/AAC)
- Documents: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT
How to Convert:
Use built-in device tools, editing apps, or trusted offline converters (e.g., HandBrake for video, GIMP or Paint.NET for images).
Note: Avoid uploading sensitive files to online converters for privacy reasons.
Solution 2: Switch to WhatsApp Desktop App (Windows)
WhatsApp Web has limited file support. The official Windows desktop app offers broader compatibility.
Installation Steps:
- Open Microsoft Store on your Windows PC.
- Search for “WhatsApp” and select the app by WhatsApp LLC.
- Click “Get” to install.
- Open the app, then on your phone.
- Go to Menu > Linked Devices
- Tap “Link a Device” and scan the QR code on your PC screen.
Solution 3: Reinstall WhatsApp
A fresh installation can fix underlying issues caused by corrupted cache or misconfigured permissions.
Before You Begin
Back up your chats to Google Drive (Android) or iCloud (iPhone) to prevent data loss.
How to Reinstall
Windows: Download from the official WhatsApp website or Microsoft Store.
Android:
- Open Google Play Store
- Search for WhatsApp
- Tap “Uninstall,” then reinstall by tapping “Install”
iPhone:
- Open App Store
- Search for WhatsApp
- Tap “Delete App,” then reinstall
Key Tips
- Always check file size and format before sending.
- Use trusted, offline tools for file conversion.
- Keep WhatsApp updated to the latest version for best compatibility.
- Regularly back up your chats to prevent data loss during troubleshooting.
Addressing the “File Format is Not Supported” error on WhatsApp involves checking file compatibility, converting files to supported formats, using the desktop app for better file handling, and reinstalling WhatsApp if necessary. Following these steps ensures a smoother, more reliable sharing experience.