How Can I Fix the Devastating TPM Malfunction Error 80090034 in Office?

Why Does My Computer’s TPM Keep Failing With Error 80090034?

I’ve been helping people fix computer problems for years, and I can tell you that the TPM error 80090034 is one of the most frustrating issues you’ll face with Microsoft Office. When your computer’s Trusted Platform Module stops working, it feels like hitting a brick wall. But don’t worry – I’ve got your back.

This error happens when Office tries to talk to your computer’s security chip and gets no response. Think of TPM as a security guard for your computer. When that guard goes missing, Office panics and throws this error at you. The good news? I’ve seen this problem countless times, and there are proven ways to fix it.

What Exactly Is Error 80090034?

Error code 80090034 shows up when you try to sign into Office programs like Word, Excel, or Outlook. The full error message reads: “Something went wrong. Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with error code 80090034.”

This error connects directly to your computer’s TPM chip – a small security component that stores encryption keys and passwords. When Office can’t access this chip, everything stops working.

Solution 1: Wake Up Your TPM

Your TPM might be sleeping on the job. I always start here because it’s the simplest fix.

1. First, restart your computer and enter BIOS settings.
2. You’ll need to press F2 or Delete when your computer starts up.
3. Look for the Security tab, then find “Trusted Platform Module” or “TPM.”
4. Make sure it’s set to “Enabled” or “Active.”
5. If you see TPM 1.2 listed, check that “Security Chip” shows as “Active“.
6. Save your changes and restart.

This simple step fixes the problem about 30% of the time.

Solution 2: Tame Your Antivirus

Third-party antivirus programs love to interfere with TPM. ESET is particularly guilty of this, but other security software can cause the same headache.

Turn off your antivirus temporarily and try opening Office again. If the error disappears, you’ve found your culprit. Consider switching to Windows Defender or adding Office to your antivirus exceptions list.

Solution 3: Fix Corrupted System Files

Damaged Windows files can break TPM communication. Running system repair scans often solves this problem.

1. Open Command Prompt as administrator and run these commands:
2. First: sfc /scannow
3. Then: DISM.exe /Online /Cleanup-image /Restorehealth

These scans find and repair broken system files. The process takes time, but it’s worth the wait.

Solution 4: Repair Your Office Installation

Sometimes Office itself gets corrupted. This happens after power outages or when antivirus software quarantines Office files.

1. Press Windows + R to open the Run box.
2. Type “appwiz.cpl,” and press Enter.
3. Find Microsoft Office in the list, right-click it, and select “Change.”
4. Choose “Online Repair” and let it run.

This process downloads fresh Office files and replaces damaged ones.

Solution 5: Clear Office Credentials

Old or corrupted login information can trigger this error. Clearing your credential cache often provides instant relief.

1. Press Windows + R to open the Run box.
2. Type: control.exe /name Microsoft.CredentialManager
3. Press Ctrl + Shift + Enter to open Credential Manager with admin rights.
4. Click “Windows Credentials” and look for any Microsoft Office or Office 365 entries.
5. Delete every single one you find.
6. Restart your computer and try Office again.

Solution 6: Create Registry Protection Policy

This advanced fix involves editing your computer’s registry. Back up your registry first – this is crucial for safety.

1. Open Registry Editor (regedit) as administrator.
2. Navigate to: HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers
3. Create a new DWORD called “ProtectionPolicy” and set its value to 1.

This tells Windows to handle TPM differently.

Additional Quick Fixes

Clear TPM completely

Go to Settings > Update & Security > Windows Security > Device Security. Under “Security processor,” select “Clear TPM“.

Remove work accounts

If multiple people use your computer, disconnect all work and school accounts. Microsoft limits how many accounts can share Office licenses.

Scan for malware

Some malware disguises itself as “Winzip Driver Update” and breaks TPM. Run a full Malwarebytes scan to catch these threats.

Create new user account

Sometimes user profiles get corrupted. Create a fresh Windows user account and try installing Office there.

Why These Solutions Work

TPM errors happen because something blocks communication between Office and your security chip. Each solution targets a different potential blocker:

• BIOS settings control TPM activation
• Antivirus software can block TPM access
• Corrupted files break system communication
• Bad Office installations can’t use TPM properly
• Old credentials confuse the authentication process
• Registry settings control how Windows handles TPM

Prevention Tips

Keep your system updated. Windows updates often include TPM improvements. Avoid using multiple antivirus programs – they fight each other and break system functions. Regular system maintenance prevents most TPM problems.

If you work in an office environment, talk to your IT department before trying these fixes. Some organizations have specific TPM policies that require professional handling.

The TPM error 80090034 looks scary, but it’s fixable. Start with the simple solutions first – enable TPM in BIOS and disable antivirus temporarily. If those don’t work, move to the more advanced fixes. Most people find success with one of these six methods.

Remember, patience is key. Some solutions take time to complete, but they’re worth it when you can finally access your Office programs again.