Learn the first step in troubleshooting Google Meet video call problems for your employees. Our expert guide covers viewing Meet quality reports to identify and resolve issues quickly.
Table of Contents
Question
An employee at your organization is experiencing video call issues in Google Meet, and they were unable to resolve the issues by themselves. You need to troubleshoot the issue. What should you do first?
A. View the Meet quality report of the employee.
B. Ask your network administrator to add the dedicated Meet IP address range for your users.
C. Restart the device of the employee.
D. Check the Meet settings of the employee.
Answer
A. View the Meet quality report of the employee.
Explanation
The Meet quality report provides detailed insights into the video and audio quality of a specific user’s Google Meet calls over a given time period. By viewing the affected employee’s Meet quality report first, you can gain valuable information to help identify the root cause of their video call issues.
The Meet quality report includes data such as:
- Join time, connection time, and time in call
- Sender and receiver connection type (WiFi, wired, cellular)
- Sender and receiver connection quality
- Packet loss, jitter, and round-trip time for audio and video
- Frames per second and resolution for video
Analyzing this data can help you determine if the issue is related to the employee’s device, network connection, or other factors. It may reveal patterns or consistent problems that point to a specific cause.
After reviewing the Meet quality report, you can then take appropriate next steps based on your findings, such as:
- Restarting the employee’s device if the issue appears to be device-related
- Asking your network administrator to optimize the network settings or add the dedicated Meet IP address range if you identify network connectivity issues
- Checking the employee’s Meet settings if the report indicates a configuration problem
By starting with the Meet quality report, you can gain the insights needed to efficiently troubleshoot and resolve the employee’s Google Meet video call issues.
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