Learn how a customer service chatbot can use generative AI to create natural and engaging responses, and provide personalized and helpful solutions to customers. Understand the benefits and challenges of using generative AI for customer service.
Table of Contents
Question
Which of the following is a potential use of generative AI?
A. Predicting future sales
B. A robot that performs mechanical tasks
C. A customer service chatbot
D. Automatic reading of X-rays
Answer
C. A customer service chatbot
Explanation
The potential use of generative AI is C. A customer service chatbot. A customer service chatbot is a software program that can interact with customers using natural language, and provide information, assistance, or solutions to their queries or problems. A customer service chatbot can use generative AI to create natural and engaging responses, based on the customer’s input and the chatbot’s knowledge base. A customer service chatbot can also use generative AI to generate personalized recommendations, offers, or feedback, based on the customer’s preferences and behavior.
The other options are not examples of generative AI, but examples of other types of AI, such as:
- A. Predicting future sales is an example of predictive analytics, which is a type of AI that uses data mining, machine learning, and statistical modeling to analyze historical and current data, and make forecasts or estimates about future outcomes or trends.
- B. A robot that performs mechanical tasks is an example of robotics, which is a branch of AI that deals with the design, construction, operation, and control of machines that can perform physical actions, such as moving, grasping, manipulating, or sensing objects.
- D. Automatic reading of X-rays is an example of computer vision, which is a field of AI that enables computers to process, analyze, and understand visual information, such as images, videos, or scans.
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