Natural Language Processing (NLP) is the go-to AI technique for efficiently categorizing and extracting insights from large volumes of customer feedback. Learn why NLP outperforms other AI approaches for this task.
Table of Contents
Question
Which AI technique is most commonly used for analyzing and categorizing customer feedback in large volumes?
A. Reinforcement learning
B. Natural Language Processing (NLP)
C. Computer vision
D. Robotics
Answer
B. Natural Language Processing (NLP) is the AI technique most commonly used for analyzing and categorizing large volumes of customer feedback.
Explanation
NLP encompasses a range of computational techniques for automatically processing, understanding, and generating human language. It enables computers to derive meaning and insights from unstructured text data.
Key reasons why NLP is best suited for this task:
- Customer feedback largely consists of unstructured text data like open-ended survey responses, reviews, support tickets, etc. NLP excels at processing this type of language data.
- NLP techniques like sentiment analysis, topic modeling, and text classification can automatically determine if feedback is positive or negative, identify main discussion topics, and categorize feedback into predefined buckets. This allows efficiently analyzing feedback at scale.
- More advanced NLP models can extract nuanced insights like customer emotions, detect urgent issues, and even summarize key takeaways from thousands of responses.
In contrast, the other options are not as applicable:
- Reinforcement learning is more about learning optimal behaviors based on feedback, not categorizing the feedback itself.
- Computer vision processes image and video data, not text.
- Robotics deals with building machines that can perform physical actions.
So in summary, the ability of NLP to understand and extract insights from human language makes it uniquely well-suited for efficiently analyzing large volumes of customer feedback compared to other major AI techniques. It’s the clear choice for this use case.
The other AI techniques are not as directly applicable to analyzing text feedback
The latest Generative AI Skills Initiative certificate program actual real practice exam question and answer (Q&A) dumps are available free, helpful to pass the Generative AI Skills Initiative certificate exam and earn Generative AI Skills Initiative certification.