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Generative AI Certificate Q&A: Bing chat composed collection letter but not entirely happy with the results. Best choice of action you should take?

By: Author Alex Lim

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Question

Bing chat has composed a collection letter for you, but you aren’t entirely happy with the results. Which is the best choice of action you should take?

A. You cannot edit text that was created by AI, you must either send it or start over.
B. Use the letter as a starting point and edit it until it fits your needs.
C. Change the length or writing style from Bing chat.
D. Run the letter by a coworker to get their opinion.

Answer

B. Use the letter as a starting point and edit it until it fits your needs.

Explanation

I would suggest that the most accurate answer to your question is B. Use the letter as a starting point and edit it until it fits your needs.

Bing chat is a feature that allows you to interact with Bing using natural language queries or prompts. You can use Bing chat to get answers, suggestions, or insights from Bing on various topics, such as web search, weather, news, sports, entertainment, etc. You can also use Bing chat to generate creative content, such as poems, stories, code, lyrics, etc.

One of the creative content types that Bing chat can generate is a collection letter, which is a letter that requests payment from a customer or client who owes money to a business or organization. To generate a collection letter using Bing chat, you need to follow these steps:

  1. Open the Edge browser and go to bing.com.
  2. Click on the chat icon at the bottom right corner of the page to open the chat window.
  3. Type or speak “write me a collection letter” in the chat window and press enter or click on the send button.
  4. Wait for Bing to respond with a message asking you to provide some details about the collection letter, such as the name of your business or organization, the name of the customer or client, the amount owed, the due date, and the contact information.
  5. Type or speak the details in the chat window and press enter or click on the send button after each detail.
  6. Wait for Bing to respond with a message saying that it has generated a collection letter for you based on the details you provided. You can also see a preview of the letter in the chat window.
  7. If you are satisfied with the letter, you can click on the download button to save it as a Word document. You can also click on the copy button to copy it to your clipboard. You can then use your preferred method to send it to your customer or client.
  8. If you are not satisfied with the letter, you can click on the edit button to open it in Word Online. You can then use Word Online’s features to edit the letter until it fits your needs. You can also click on the back button to go back to the chat window and provide different details or request a different type of content.

The best choice of action you should take if you are not entirely happy with the results is:

  • Use the letter as a starting point and edit it until it fits your needs. This option allows you to leverage Bing chat’s generative AI capabilities to create a draft of a collection letter quickly and easily. You can then use your own writing skills and judgment to refine and improve the letter according to your specific situation and preferences. This option saves you time and effort while ensuring that you have control and ownership over your content.

The choices of action you should not take if you are not entirely happy with the results are:

  • You cannot edit text that was created by AI, you must either send it or start over. This option is false and misleading. You can edit text that was created by AI using Word Online or any other word processor. You do not have to send it or start over if you are not happy with it. You have the right and responsibility to review and revise any content that was generated by AI before using it for any purpose.
  • Change the length or writing style from Bing chat. This option is not possible or practical. You cannot change the length or writing style of the text that was generated by Bing chat from within the chat window. Bing chat does not have any settings or options that allow you to customize these aspects of your content. The only way to change them is by editing them manually using Word Online or any other word processor.
  • Run the letter by a coworker to get their opinion. This option is not advisable or helpful. Running the letter by a coworker may give you some feedback or suggestions, but it does not solve your problem of being unhappy with the results. It may also create confusion or conflict if your coworker has a different opinion or expectation than you do. It may also waste your coworker’s time and attention if they are busy with other tasks or projects.

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