How Do I Fix Samsung Sound+ Soundbar Bluetooth Audio Drops Out Problem?

Problem: When connecting a device to Samsung Sound+ Soundbar via Bluetooth. The audio may drop out or skip at a short distance from the Samsung Soundbar.

Solution

Updating firmware on Samsung Soundbar will resolve audio drop out issue. Follow the steps below to update Samsung Soundbar firmware:

Step 1: Prepare USB flash drive and micro USB cable.

Step 2: Copy HMS-KxxxWWMW-T0149.ssp file into the root directory of the flash drive. Where xxx is the model number of the soundbar: 360, 450, 550.

Step 3: Power ON the Soundbar and go to USB mode by pressing the source button.

Step 4: Connect USB flash drive to micro USB cable and then connect it to the USB port on the back of the Soundbar.

Step 5: The display will show W nn% while it is updating. nn is a number from 1 to 99.

Step 6: When the update is finished, the display will show DONE and the Soundbar will power OFF automatically.

Step 7: Remove the USB flash drive.

Step 8: To confirm the firmware update, press the SOUND CONTROL button on the remote for 5 seconds while in Standby mode. You will see scrolling (M xxxx.x → B xxxx.x → H xxxx.x → WGM149 → R xxx)

Reference

Samsung Troubleshooting Guide: Bluetooth Audio Drops Out

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