How to Fix NordPass ITEM/URL_SEARCH Unexpected Application Error

The ITEM/URL_SEARCH error in NordPass is a common issue that users may encounter. This error is usually a sign of a problem with the browser extension or the connection between the extension and the main NordPass application. It can hinder the effective use of NordPass, as it may interfere with the autofill function for passwords or the search function for stored items.

The error message that appears is

unexpected application error, can’t handle ITEM/URL_SEARCH type message” at “m (chrome extension://foooolgh11nmhmmndgjie”.

This guide provides a detailed walkthrough of the steps to resolve this error.

Fix 1: Update NordPass

Regularly updating your NordPass extension and desktop application is crucial. Developers frequently release patches and updates to address known bugs and enhance performance. You can check for updates in the extension and app settings or on the NordPass website.

Fix 2: Refresh NordPass Session

A simple solution to this error can be to log out and then log back into your NordPass account. This can refresh your session and potentially resolve the error.

Fix 3: Reinstall the NordPass Extension

If the error persists, consider uninstalling and then reinstalling the NordPass extension. This applies to all browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Google Chrome

Uninstall

1. Open Chrome, select the menu (three dots), choose “More tools,” then “Extensions.”
2. Locate NordPass and click “Remove.”

Reinstall

1. Navigate to the Chrome Web Store, search “NordPass,” and select “Add to Chrome.”
2. Confirm by clicking “Add extension.”

Mozilla Firefox

Uninstall

1. Open Firefox, access the menu (three horizontal lines), and click “Add-ons” or press Ctrl+Shift+A.
2. In “Extensions,” find NordPass and choose “Remove.”

Reinstall

1. Visit the Firefox Add-ons site, search “NordPass,” and click “Add to Firefox.”
2. Confirm the installation by selecting “Add.”

Microsoft Edge

Uninstall

1. Open Edge, click the menu (three dots), and select “Extensions.”
2. Find NordPass and click “Remove.”

Reinstall

1. Go to the Microsoft Edge Add-ons page, search “NordPass,” and click “Get.”
2. Follow prompts to complete the installation.

Safari (macOS)

Uninstall

1. In Safari, click “Safari” in the menu bar, select “Preferences,” then the “Extensions” tab.
2. Locate NordPass and click “Uninstall.”

Reinstall

1. Download the latest NordPass extension for Safari from their website.
2. Open the file and click “Install” when prompted.
3. Enable the extension in Safari’s “Preferences” under “Extensions” if necessary.

Fix 4: Identify Conflicting Extensions

Conflicts with other browser extensions, especially other password managers, can cause issues with NordPass. Try disabling other extensions one by one to see if there is a conflict. If the error is resolved after disabling a specific extension, you may need to keep it disabled or remove it to use NordPass effectively.

Fix 5: Use the NordPass Desktop Application

If the browser extension continues to cause problems, you might want to use the NordPass desktop application instead. The desktop app, which can be downloaded from the NordPass website, offers the same functionality without relying on your browser. This can be a temporary solution while you troubleshoot the browser extension issue.

Fix 6: Temporarily Disable Antivirus or Firewall

Sometimes, antivirus or firewall settings can interfere with NordPass. You may need to temporarily disable these settings to see if they are causing the error. This includes Windows Defender Antivirus and Firewall (for Windows 10/11), third-party antivirus software, and the firewall on MacOS.

Windows Defender (Windows 10/11)

Antivirus

1. Access “Windows Security” from the Start menu.
2. In “Virus & threat protection,” select “Manage settings.”
3. Turn off “Real-time protection.”

Firewall

1. Open Control Panel, navigate to “System and Security,” then “Windows Defender Firewall.”
2. Select “Turn Windows Defender Firewall on or off.”
3. Opt to turn off the firewall for both network types.

Third-Party Antivirus Programs

1. Locate the antivirus icon in the system tray.
2. Right-click and select a disable option.
3. Choose a duration for the disablement if prompted.

macOS Firewall

1. Open “System Preferences” from the Apple menu.
2. Go to “Security & Privacy,” then the “Firewall” tab.
3. Unlock with the admin password and click “Turn Off Firewall.”

Fix 7: Reach Out to NordPass Support

If the error still isn’t resolved after trying all of the above steps, it’s time to contact the NordPass customer support team. You can do this by visiting the NordPass support website and submitting a request for help. Be sure to provide detailed information about the issue, including the exact error message and the troubleshooting steps you’ve already taken.