Resolve Horizon Client Freezes, Stuck, Stops Responding on Connecting, or Connection Ended error

Encountering VMWare Horizon Client freezing or connection issues? Learn how to fix it swiftly. When connecting to a VDI using VMWare Horizon Client, the app may freeze, halting the process at the connecting stage. Explore solutions below for Windows 11/10 users.

Fix 1: Network Connectivity Check

VMWare Horizon Client depends on a reliable internet connection for seamless access to virtual desktops or apps hosted on VMWare Horizon servers. Any network interruptions can cause freezing or connection problems.

Solutions include rebooting the router, testing internet speed, switching connections, and contacting the ISP if issues persist.

Fix 2: Restart Horizon Client

After ensuring there are no network issues, a simple reboot can often resolve freezing problems. Restarting clears cache, resets device state, and establishes a fresh connection.

Simply restart your device, relaunch the app, and check for any issues. To restart your VDI, open Horizon Client, click the three dots, and select “Restart Desktop.”

If issues persist, close the Horizon Client app from the Task Manager on the host computer and relaunch.

As a last resort, reboot the host computer.

Fix 3: Verify Horizon Server Status

If VMWare Horizon Client issues persist despite ruling out routine glitches or internet problems, check the server status. Visit status.vmware-services.io to monitor VMWare cloud status.

For VDI status, consult your IT admin. Server issues or downtime could hinder connections. In such cases, await technician acknowledgment and resolution.

Fix 4: Clear Client Cache

Clearing the client cache resolves many issues by eliminating corrupted or outdated data. Follow these steps:

1. Close VMWare Horizon Client completely.
2. Press Win+R to open the Run dialog box.
3. Type %appdata% and press Enter.
4. Navigate to the VMWare folder.
5. Locate and delete the VMWare Horizon Client or VMWare VDM folder.
6. Empty the Recycle Bin or Trash to remove cached files.
7. Relaunch the app and reconnect to the VMWare Horizon server. This typically resolves the problem.

Fix 5: Repair Horizon Client

If the Horizon client installation becomes corrupted, VMWare offers a repair option. This can result from incomplete updates, software conflicts, or system errors. To repair:

1. Double-click the Horizon Client installer and select repair.
2. Alternatively, use the command prompt and run: VMware-Horizon-Client-y.y.y-abcd.exe /repair (Replace y.y.y with the version number and abcd with the build number.)

After repair, check if the issue persists. If unresolved, proceed to the next solution.

Fix 6: Reinstall Horizon Client

If the issue persists, it may be due to corrupted installation files or configuration problems. Reinstalling the VMWare Horizon Client can resolve this.

1. Open Control Panel and navigate to Programs or Programs and Features.
2. Locate VMWare Horizon Client and click Uninstall.
3. Follow the prompts to complete the uninstallation process.
4. Visit customerconnect.vmware.com, select the appropriate version, and download the Installer files.
5. Once downloaded, run the installer and follow on-screen instructions to install the client.
6. After installation, launch the app and enter connection details.
7. Verify the connection to ensure the issue is resolved.

Fix 7: Contact Support

If none of the solutions provided resolve the issue, contact VMWare support. They offer assistance in troubleshooting and resolving server-related issues.

FAQs related to Horizon Client Freezes, Stuck, Stops Responding on Connecting, or Connection Ended error

Question: Why does VMware Horizon client keep crashing?

Answer: The VMware Horizon client might crash due to reasons such as system resource limitations, conflicts with other software, or network connectivity issues.

Insufficient system resources or outdated graphics drivers could be underlying causes. Troubleshooting involves updating software and drivers, optimizing system resources, and ensuring stable network connectivity.

Question: How to update Horizon Client?

Answer: To update your Horizon Client:

1. Launch the app with administrative rights.
2. Click “Options” from the menu bar.
3. Select “Software Updates.”
4. Click “Check for Updates” to search for new updates.
5. If an update is available, click “Download” and then “Install.”
6. Restart the VMWare Horizon Client for the changes to take effect.